As per usual I am getting poor service from Sky (3 refurb plus boxes in 5 months) and I have given up asking them to do a complete service call, as they tried to tell my wife we get a poor signal as we live in a rural area... Anyway who is their regulator, is it Ofcom? I looked at Ofcoms site and it looked more to do with programme content rather than actual service? Any suggestions? The e-care email address 'firstname.lastname@example.org
' seems to not work anymore and you have to complain via Skys website which says they will get back to you in 5 days. Fed up of spending my time on the phone to them also, why should I pay for the privellege of complaining to them?