i attended a wedding at the weekend and stayed at a hotel where it was being held. this is what i have just sent them. what do you think i should aim to get out of this, just an apology or some sort of compensation? have you had any similar experiences?
I was fortunate enough to be invited to stay at Eastwood Park due to attending a wedding at the weekend. We were told that the bride and groom had secured a discounted rate and I happily paid £80 as what I saw on your website was more that acceptable. Everything was looking good until I opened the door to our room, this is where things started to go down hill.
The room was dark, small and resembled something i'd expect from a £25 B&B. To say I was shocked is an understatement but as I was there to celebrate the coming together of two people I decided to 'accept' it. After our departure I discussed these problems with a fellow guest and realised that the condition of our room was totally unacceptable and I am now taking the time to bring specific problems to your attention.
cobwebs, complete with spiders in bathroom window - if my girlfriend had attempted to open it im certain the whole place would have heard her scream.
tiny for the price we paid and very basic
towels were dirty so we were forced to share one between us.
nothing to put on the floor when we got out the shower so had no other choice than to contend with a wet floor.
shower door that needed to be held at an angle similar to that of an equilateral triangle to close.
we had to ration the shower gel between us to ensure we didn't put anyone off their dinner after our long drive.
that was inbetween dodging the powerful water that seemed to have a mind of its own when it came to tempertaure.
luckily our route to the exit meant that we passed the breakfast room otherwise we would have missed out as no one informed us where it was.
I would be grateful, if within your reply you could give reasons for why you think each of my issues raised are acceptable for guests to experience. Surely someone checks the rooms before they are occupied? This is standard practice is it not?
I will wait to hear from you before I post a review of my experience online. I just hope the bridal suite was 100 times better than ours.
I look forward to hearing your response.