Complaining to PC world - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Complaining to PC world

drbluebox Avatar
banned8y, 10m agoPosted 8 years, 10 months ago
Essentially was on hold a lot, and as I dont have a landline was charged 25p a minute, and my £10 top up which I put on today is all gone!

Essentially ordered a new PC 3 weeks ago, arrived with a bashed box and not working, claimed to sent returns label, 10 days later nothing, so I phoned and they promised an engineer visit today and a phone call, got neither, so phoned back and the customer advisor themselves said the system shows as him arriving and doing the job! and if he hadnt they will rearrange, but my credit went before it was arranged.

I have already spent over £15 in phone calls to them in the last few days and feel I should get it back!

What should I do
Tags:
drbluebox Avatar
banned8y, 10m agoPosted 8 years, 10 months ago
Options

All Comments

(10) Jump to unreadPost a comment
Comments/page:
#1
put it in writing to the secretary of the managing director and explain everything
#2
But try not to say essentially more than once!! He He

Good luck :-)
#3
Why not ring them..................
#4
ChrisUK;1664124
Why not ring them..................


Just what I was thinking:-D only do it from a phonebox and use this number "0800 0565732" taken from saynoto0870.com supposed to be same menus as normal customer service number:p
#5
just email them on the contact email address on the website and ask they call you on your mobile. Ask them when they call for money off due to bad service and your out of pocket expenses.
The bank gave me £100 this morning for a daft mistake they made(not my account just added value service problem)
If you get the right people they will sort it for you!!
banned#6
harlzter
Just what I was thinking:-D only do it from a phonebox and use this number "0800 0565732" taken from saynoto0870.com supposed to be same menus as normal customer service number:p


That was the first thing I did as I know about the saynoto870 site but the line is constantly engaged no matter what time you call.

Off out now anyway as I will try and phone but needs to be from a callbox(which the nearest one is 15 minutes walk!)
banned#7
Good news I hope, managed to get through on the Tech Guys 0800 number and no switchboard just right through to an operator, who rearranged it for Wednesday(I hope)
#8
u should have rejected the goods under the sale of goods act and requested a replacement, you may still be able to do that ask trading standards
#9
Reason to avoid PC World 101.
banned#10
maddogb
u should have rejected the goods under the sale of goods act and requested a replacement, you may still be able to do that ask trading standards


Oh I can get a replacement but it would take over a week and an engineer supposidly 2 days.

Anyway they failed to turn up AGAIN. ffs what next

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!