Made a complaint to A&L 9 weeks ago about a simple direct debit they weren't allowing to go through. Spent about 6 hours on the phone trying to get them to sort it out but ended up being told to make a complaint as they couldn't fix it. Got £25 for my troubles and a letter saying they've now fixed it.
Question is, should I tell them I want more? £25 for the 6 hours on the phone doesn't even make minimum wage. They spent about 2 hours telling me that the number on the direct debit was wrong, I told them it wasn't. I phoned again the next day and spoke to several people who told me the number was right!
Also seeing as they took more than 8 weeks I can get the osbudman service to look at it. Anyone have any experience of this? Bank told me that they take up to 6 months to deal with the complaint and I lose the right to chase it up myself! Would I have to give the £25 back if I went that route?
I'm guessing they don't want the ombudsman to get involved so I might just do it to wind them up, would it cause me problems like them closing the account or something?