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Complaint Email

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Hi all, I placed an order at bigoffers.co.uk and have not received my wireless adapter. Do you think this email covers everything I should mention? -------------------- Hi, I placed an order…
Onefour7 Avatar
7y, 2m agoPosted 7 years, 2 months ago
Hi all,

I placed an order at bigoffers.co.uk and have not received my wireless adapter. Do you think this email covers everything I should mention?

--------------------
Hi,

I placed an order on 7/1/2010 and have received THREE out of FOUR items that I ordered. The Belkin Wireless G Gaming Adapter is missing (BELKIN-01203) furthermore this item is missing on the consignment sheet!

I would like to remind you that the Wireless Gaming Adapter is the fundamental reason behind me placing this order; if I do not receive this I expect a full refund that includes postage and packaging. I will take this dispute to Paypal if necessary since it seems I placed the order under false pretences. (I am required to spend over £10 to place my order. Since the value of the item in question is below this amount, I had to purchase other items to reach this .)

----------------------

Thank you for your help
Onefour7 Avatar
7y, 2m agoPosted 7 years, 2 months ago
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Comments/page:
1 Like #1
Maybe give them a bit more time?
1 Like #2
Subbed.
1 Like #3
Add expletives :thumbsup:
#4
imafish2002
Maybe give them a bit more time?


I would normally but it seems they have ran out of stock according to this thread...

http://www.hotukdeals.com/item/576233/belkin-wireless-g-router-f5d7230-4-
banned 1 Like #5
Perfect, add, failure to respond within 10 working days of this email date, will lead to action ......(insert)

and your good to go
#6
Its been five working days, give them more time. How about dropping them a polite email enquiring on the status of your outstanding item?
#7
Goonieman
Its been five working days, give them more time. How about dropping them a polite email enquiring on the status of your outstanding item?


Yeah, wtf's up with some people :roll:

'I would like to remind you that the Wireless Gaming Adapter is the fundamental reason behind me placing this order'

So you told them this when you ordered? Doubt it.
banned#8
Goonieman
Its been five working days, give them more time. How about dropping them a polite email enquiring on the status of your outstanding item?


lol yeh didnt read the date, stupid me.
#9
mine is missing out of my order too ...
#10
Goonieman
Its been five working days, give them more time. How about dropping them a polite email enquiring on the status of your outstanding item?


They have contacted others confirming that this item is out of stock and that they will provide a refund. I have not been contacted, since they decided to omit this product from the consignment sheet without explanation suggests that they tried to fob me off. Instead of trying to resolve this problem over a number of exchanged emails, I just want to set the agenda to resolve this as quickly as possible
#11
consider yourself lucky, i placed an order on 16th decemeber, took almost 3 weeks and several tickets to customer services to finally get my order, and it turned up with 3 items missing. All 3 were now out of stock, so i could only get a refund for the missing items. Told i would get refund in 1-2 days for missing items, 1 week later and i have to contact CS again, finally get my refund today but no compensation for postage costs.

Terrible company imo
#12
Onefour7
They have contacted others confirming that this item is out of stock and that they will provide a refund. I have not been contacted, since they decided to omit this product from the consignment sheet without explanation suggests that they tried to fob me off. Instead of trying to resolve this problem over a number of exchanged emails, I just want to set the agenda to resolve this as quickly as possible


Theres still no need for the threatening tone of the email. Ask where it is. if its not available return the other stuff. You should be covered under the sale of goos act anyway.
#13
dcx_badass
I made an order about two weeks ago with them, and got it today, missing an item (not the same as yours), with no note or expanation in the parcel about it.


no paperwork in my two boxes either :?
#14
dcx_badass
I had some stickers in the box, but they were basically address labels, and one listed what was in it, but it wasn't an invoice, had no price and no mention of the missing item.


Exactly the same, doesn't look like it is a one off mistake. Think I'm going to send that email with the 10 days notice added. ;-)
#15
give them a chance,there have been disruptions you know
#16
mine had zero paperwork or stickers, just the all the filler items i didnt really want lol :)
oh well i opened a ticket and will prob send all the crap back, shame about the pop up pirate hub
#17
not got my pp claim gone in got some naff excuse cna the host on here add bigoffers to the ban list like fleebay
#19
I added better... here's how I got my full refund from those b******s http://www.hotukdeals.com/item/596874/success-with-complete-refund-from-b

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