complaint to dialaphone - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

complaint to dialaphone

jl4jl Avatar
6y, 9m agoPosted 6 years, 9 months ago
does anyone know the best route to complaint if not resolve by the company itself??

I have place the order online, it does not allow different billing address and del address online.
So I ring up to explain that the 2 address is different. The guy said OK and change the address for me. That lead to fail security check. As changing the del address means changing the billing address as well. I only find out when they have cancel my order. That was not me wrong and I have lose the deal as it is not on anymore.

Dialaphone said they cannot do anything as the order has been cancel. But I am sure that there must be something they can do due to their own fauty.

Does anyone know a way to effective complaint route? any newspaper or gov dept????
Please help as I am really cross.
Thanks
jl4jl Avatar
6y, 9m agoPosted 6 years, 9 months ago
Options

All Comments

(22) Jump to unreadPost a comment
Comments/page:
banned#1
So you are not out of pocket at all and want to get on a gov dept??

A prime example to the kids out there that drugs don't work!!
#2
They have pospone the del date which means I need to cancel all appointment two times to wait for the phone and phone call cost to contact them.... not to mention the hassel to find another deal. and another day to stay at home for the del.
#3
You from Far East? :? http://www.smileyvault.com/albums/CBSS/thumb_smileyvault-cute-big-smiley-static-010.gif

If its cancelled, thats it...you wont get anything from them...move on!
banned#4
jl4jl
They have pospone the del date which means I need to cancel all appointment two times to wait for the phone and phone call cost to contact them.... not to mention the hassel to find another deal. and another day to stay at home for the del.


Just put it down to bad customer service and do your complaining with your feet, go with a different company and never use them again

But if you seriously want to take this further get in touch with Judge Judy she'll sort anything out but her court is only up to $5000 and this case would be worth more then that
banned#5
Maybe you didn't explain it properly...............like your OP?

And seriously - a newspaper or Government dpeartment???

Do you even pay UK tax?
#6
dimebars
Maybe you didn't explain it properly...............like your OP?

And seriously - a newspaper or Government dpeartment???

Do you even pay UK tax?


THANK.....I am a tax payer...... for a long time
banned#7
jl4jl
THANK.....I am a tax payer...... for a long time


Good

Better than most members of the house of Lords then..................

So you failed the security checks imposed by the networks - what more exactly do you want?
#8
Paddy Charlie
Just put it down to bad customer service and do your complaining with your feet, go with a different company and never use them again

But if you seriously want to take this further get in touch with Judge Judy she'll sort anything out but her court is only up to $5000 and this case would be worth more then that


Thanks for the advise. But Judge Judy is a US program. Would you know any UK programs??
#9
Most mobile company's won't send to a different address for fraud reason.

You get the phone credit checked where you know someone will pass the check and then get the phone sent somewhere else!! Not going to happen..
banned#10
jl4jl
Thanks for the advise. But Judge Judy is a US program. Would you know any UK programs??


FFS

Get a bigger boat...................
#11
So you failed the security checks imposed by the networks - what more exactly do you want?[/QUOTE]

Get the same deal back, as not my error.
banned#12
jl4jl
So you failed the security checks imposed by the networks - what more exactly do you want?


Get the same deal back, as not my error.[/QUOTE]

yes it is!!!!!!!!!!!!

[SIZE="6"]YOU[/SIZE] failed the security checks - noone else!
banned#13
jl4jl

Get the same deal back, as not my error.


Its not their fault you don't pass the security criteria
#14
steve1221
Most mobile company's won't send to a different address for fraud reason.

You get the phone credit checked where you know someone will pass the check and then get the phone sent somewhere else!! Not going to happen..


Is not that, I have just moved but have not change the address with the credit card company. thats all.
banned#15
jl4jl
Is not that, I have just moved but have not change the address with the credit card company. thats all.


better get on to your CC company toute suite then!
#16
If you've just moved you'll fail the credit check anyway. You need to have been at an address for a few months (say 6) before you've any chance of getting a credit check to work.
banned#17
jl4jl
Is not that, I have just moved but have not change the address with the credit card company. thats all.


And how is that their fault as YOU haven't changed your address details?
banned#18
http://www.richardeisner.com/wp-content/uploads/2009/12/1800suethem3.png

Try here
#19
Paddy Charlie
Its not their fault you don't pass the security criteria


if they have not change the address then this would not happen. and that guy in dialaphone should not chage the del address for me where I have explained fully that the billing address is different
banned#20
jl4jl
if they have not change the address then this would not happen. and that guy in dialaphone should not chage the del address for me where I have explained fully that the billing address is different


Thats because it is to stop fraud
#21
Ahhhh you want Pay as you goings!

http://www.comedy.co.uk/images/library/people/180x200/f/fonejacker_isp_man.jpg
#22
Personally i would sue the credit card company for not being psychic and knowing you had moved. I would also consider sue myself for bothering to do the simple thing and update my details with the CCC.

/Lawyered

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!