Have been with virgin for about three years no problems until now, basically had no tv, broadband or phone for 6 days, called customer services every day who said it will be fixed by tomorrow.... Anyway its now fixed, called customer service to complain, guess what they offered me £5. A joke! When I asked to be through to complaints, they gave me a po box address. A complaints dept, not contactable by e-mail or telephone, what decade are they in. Anyone had a similar experience?