Complaints to Three UK based staff? - HotUKDeals
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Complaints to Three UK based staff?

hankmarvin4 Avatar
banned8y, 5m agoPosted 8 years, 5 months ago
I am trying to complain to Three about their awful customer services but keep getting shifted via the Indian call centre who couldnt give a damn what I say!

Basis of complaint it that I was promised an upgrade to be delivered the next following day (Thurs) at 11.30am on the Thurs I got a text message saying it had been cancelled and would be delivered the next day, day 1 ruined. The next day (Fri) the phone was delivered to the wrong address even though the guy confirmed my address when he ordered it. Didnt find this out until 6pm. Promised to re deliver on the Weds when I would work from home all day so they could deliver. At 4pm I phone and am told that the phone was delievered to my address but no one was in, contact the delivery company who said that the phone was delivered to my old address on the instruction of Three. Told I could cancel my upgrade and go to a Three store and upgrade an get exactly the same deals. I go to the Three store and they put me through to the call centre who say I can only upgrade via the contact centre for free, in store I would need to pay a fee (£50 for contract and £390 for new phone to be exact!!) The call centre staff couldnt understand any problem with charging me £440 to upgrade in store! Went home with the hump and was called by the delivery company saying someone had attempted to collect my parcel, so I went to collect it even though it was cancelled and meant to have gone back to Three. I then phone Three and they set up the new Tariff.

6 days to get a new phone, 3 wasted days at home, wasted trip to Three store, and they have offered me £5 compensation and 4 days free line rental!

I cannot seem to get any sense from the call centre and even a chief exec complaint goes to them. Has anyone had any successful complaint history via Three or any advise?

Other Links From Three:
hankmarvin4 Avatar
banned8y, 5m agoPosted 8 years, 5 months ago

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Don't accept the upgrade and cancel your contract, you are not accepted into a new contract until you have the handset.
I have the handset now - if I cancel and am no longer a Three customer I wont get a thing! Not saying I'll get anything out of them!
Fair enough, 3 are complete rubbish though, as you have found out.
Have you tried any of these numbers?
Have you tried any of these numbers?

what numbers would those be?!
what numbers would those be?!

The ones in the picture, alternative ones found for three form [url][/url]
It may be worth popping into a three shop or a dealer who can contactthem for you. I know I had trouble with them when upgrading due to the delivery times (they hadn't passed on the informaton that I wouldn't be around at school drop off pick up and parceline had tried to deliver 3 times). If you do get a bit nasty with them it quite oftens works. I asked to speak to a supervisor, explains the rubbish treatment I'd received and wanted it sorted. It did work. Also a note of advice keep copies of deals/contracts sent out I found I had to prove I had a half price deal for 18 months even though they wanted to change it. GOOD LUCK AND GIVE THEM HELL!!!:)
didnt see a picture, but I;ll take a look, thanks
Fair enough, 3 are complete rubbish though, as you have found out.

lol ya
I had problems with 3 and e-mailed [email protected]">[email protected] and it was sorted out (in Scotland not Mumbhai!) very quickly. However, it looks as though too many others have tried it and they are just sending e-mails on to customer services in India. See this thread on 3G Forum:

3's customer services are abysmal and (if you can believe that it is possible) even worse than Singlepoint were when they were Vodafone resellers. I wouldn't even take a free offer from 3. :x
have re sent complaint to 2 Three media contacts and Ofcom Communicatiosn director - see how we get on!

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