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Computer advice needed

allycat38 Avatar
6y, 8m agoPosted 6 years, 8 months ago
My computer has all of a sudden become very slow and freezes alot.
Yesterday all of a sudden it just restarted it self with out being asked to do so.
I am running a scan right now but don't think there is a virus.
Anyone got any advice rep will be left.
Thanks
allycat38 Avatar
6y, 8m agoPosted 6 years, 8 months ago
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(31) Jump to unreadPost a comment
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banned 1 Like #1
You probably need a format,
I.e. wiping everything off the hard disk, and installing a fresh copy of windows.
From time to time, from my experience you need to format it.
but make sure you back everything up.

:)
1 Like #2
Could be overheating!
1 Like #3
yep thats my answer to everything, if all else fails do a full system restore. It really does speed things up. That or you need more ram
1 Like #4
right click on your start bar select taskmanager, select performance... this will show if your processor is running at max or you have run out of memory. when you find out go to processes and select the column CPU and sort by this column to make the highest at the top, if it is anything other than idle type the process into google which will tell you if it is a normal process or not, if memory is the issue then select the working set memory to see what is using most and do the same with the hihgest entry... will not cure it but may help to identify the problem. Also check your hard drive is not filling up and needs de-fragging
1 Like #5
greg_68
Could be overheating!


I agree.

Check the fans and air vents are clogged with dirt and dust.

Check there is plenty of room round the case for the air to circulate.

Maybe take the covers off and blow any dust or dirt out the case with a hair drier, and clear any dust or dirt off the fans with a small piece of wood (not metal).
#6
I have a dell computer which you can reset to factory setting, Can anyone remember how to do it i know it's one of the f buttons
#7
allycat38
I have a dell computer which you can reset to factory setting, Can anyone remember how to do it i know it's one of the f buttons


depends on which model ctrl and F11 works on my old inspiron 9300 if not try f2 and sometimes you can do it from the bios:thumbsup:
1 Like #8
allycat38
I have a dell computer which you can reset to factory setting, Can anyone remember how to do it i know it's one of the f buttons


would this help? http://www.ehow.com/how_2184092_perform-dell-system-restore.html
1 Like #9
i would look in control pannel , add/remove programs click the box at the top to show updates go to the bottom and remove the latest windows updates ( remove any since the problem started ) could be a conflict if this does not work wind your pc back and clean the out lets out as the others say (just get your hoover on it vents ) good luck
1 Like #10
Check all your hard drive cables are secure & run a disk error checking program (My Computer > Right-Click on C:\ > Properties > Tools > Check Now)
1 Like #11
greg_68
Could be overheating!


+1, is it overheating?
maybe a component is loose? any upgrades recently?

run malwarebytes incase there is a dodgy app installed.

http://www.malwarebytes.org/

its free.

antivirus up to date?

Good luck
#12
The restarting itself means it BSOD (Blue screen of death). I would say RAM or overheating, Download This If you have windows 7 then just double click the file and then insert a blank disc and burn. Otherwise download THIS install and then double click the image you downloaded. This should bring up imgburn follow the instructions to burn the image to a disc.

After you have your burnt disc, turn off the computer (with the disc inside) then turn it back on again you should be presented with THIS screen. Now select other tools and select memtest86 this should now run a test on your ram. If it has found errors you will see red text and it should say failed.

Otherwise it could be overheating if the fans are running extremely fast and loud I would say your thermal compound/heatsink is broken. Let me know it how goes :thumbsup:
1 Like #13
what are you scanning with?
please don't tell me its AVG free!!!
#14
guilbert53
Maybe take the covers off and blow any dust or dirt out the case with a hair drier, and clear any dust or dirt off the fans with a small piece of wood (not metal).


Don't use a hair-dryer. They can create static, which is bad for computers,
#15
Scanned with malwarebytes picked up a few trojans and removed i think things are better if not i will sent it back to factory setting.
Thanks everyone for your help rep left
#16
slackrat77
what are you scanning with?
please don't tell me its AVG free!!!


Ok........please explain the problem with AVG free!!! :thinking:

266,023,462 downloads total from 1 website alone and not many complaints, so I'm interested in your prognosis on why this software is a no no!!

Cheers


renagade27
#17
renagade27
Ok........please explain the problem with AVG free!!! :thinking:

266,023,462 downloads total from 1 website alone and not many complaints, so I'm interested in your prognosis on why this software is a no no!!

Cheers


renagade27


lack of protection, its a very basic antivirus/page link scanner with bad detection rates.
and er...its free.
its a sample prog to raise awareness of their premium software.

even the website itself lists it as BASIC protection.
no firewall, malware,rootkit, id protection, loads of false positives reported on other sites.
of course AVG aren't going to report that.

Any IT tech worth his/her salt wouldnt ever reccommend free basic protection like this

they have so many downloads cos its a popular free bit of software for people who use 3 or 4 bits of other things like firewall etc, and for people who either can't afford or don't want to pay for protection.

However, even amongst the free alternatives, its pretty bad, resource heavy and just not that hot on detection rates.
http://www.av-comparatives.org/images/stories/test/summary/summary2009.pdf
Even the full paid for one, didnt score highly for 2009.

it may surprise you, and your PC tech-mates that Norton 2010 beat AVG hands down in those independent tests.
and thats why I switched from Eset Smart Security to Norton 360 V4.
i'm now using less RAM, as Norton averages around 6-8mb and has one of the highest detection rates going.

I say that as an old cynic who hated Symantec and their products.

I spent most of this afternoon trying to remove AVG free from a customers laptop.
It wouldnt remove under safe mode in the administrator acc.
just kept saying uninstall failed.
tried with Revo Uninstaller too, no joy.
it just wouldnt go and was using 138mb of RAM.

its a shockingly bad product thats been over hyped by its free availability and the early versions which in fact, were very good (I was an original user of it back in 2001-2)

in the last 2 years, I've read tons of reports about the amount of false alarms AVG now produces and how it misses infections that others have found.

if you insist on using a free one, Avira or Microsoft Security are about the best rated.

if you don't mind paying for that extra piece of mind, Eset, Kaspersky and Norton are better than ever
#18
The best anti virus at the moment is Windows Esstenials or AntiVir. If you want to buy an antivirus Norton (Has got alot better recently not the 360 version though) or Kaspersky

Glad you got it sorted op! :)
#19
willdev
The best anti virus at the moment is Windows Esstenials or AntiVir. If you want to buy an antivirus Norton (Has got alot better recently not the 360 version though) or Kaspersky

Glad you got it sorted op! :)


try 360 v4
its using the same engine as 2010 NIS and performs awesomely.
using less RAM than my logitech keyboard software, its insane!
#20
I wonder why slackrat77 is suddenly a Norton fan, couldn't possibly because Currys try to shift Norton with all their laptops and PC's could it.
#21
peodude
I wonder why slackrat77 is suddenly a Norton fan, couldn't possibly because Currys try to shift Norton with all their laptops and PC's could it.


proving you don't know me at all....

i started at Currys cos I was made redundant, it pays the bills. I don't intend to stay there longer than I have to. been there 2 years in April and am itching to move on and back into IT.
for the first 8-9 months I refused to sell Norton 360 cos it was so kack.

BUT, if I hadn't worked there and was still a PC tech, I'd have seen the return to form of Norton products on my own.
cos I kept up to date on what was going on.

Was previously using Eset Smart Security and couldnt fault it.

subscription ran out, so I decided to try 360 V4 for 90 days.
I was convinced I'd be back to Eset within hours.

Not so, am now using less RAM and having tried the likes of PC flank and Shields up, I cannot fault the level of protection it offers.

oh and I'd have to pay full price for it (bar 10% staff discount) at £60 if I wanted it from work.

by cynical if you want but the evidence for the new Norton products in the reviews online, speaks for itself.

its better than ever.

and I NEVER thought i'd be saying that.

my Norton selling rate at work is probs the worst out of everyone in my store.
I don't hassle people about it. I'll reccommend it but if they wanna take the chance on something else, its not for me to argue.
if they wanna buy Kaspersky I'll sell them that.
I'm not biased like your average Currys sales person.

to me, its about getting to customer what they need, not what I think they should have to increase my chance of bonus.
#22
As already stated might be the fan. I had the same problem a few years ago.
#23
I have been having the same problem so will try some of the advice - thanks guys!
#24
slackrat77
lack of protection, its a very basic antivirus/page link scanner with bad detection rates.
and er...its free.
its a sample prog to raise awareness of their premium software.

even the website itself lists it as BASIC protection.
no firewall, malware,rootkit, id protection, loads of false positives reported on other sites.
of course AVG aren't going to report that.

Any IT tech worth his/her salt wouldnt ever reccommend free basic protection like this

they have so many downloads cos its a popular free bit of software for people who use 3 or 4 bits of other things like firewall etc, and for people who either can't afford or don't want to pay for protection.

However, even amongst the free alternatives, its pretty bad, resource heavy and just not that hot on detection rates.
http://www.av-comparatives.org/images/stories/test/summary/summary2009.pdf
Even the full paid for one, didnt score highly for 2009.

it may surprise you, and your PC tech-mates that Norton 2010 beat AVG hands down in those independent tests.
and thats why I switched from Eset Smart Security to Norton 360 V4.
i'm now using less RAM, as Norton averages around 6-8mb and has one of the highest detection rates going.

I say that as an old cynic who hated Symantec and their products.

I spent most of this afternoon trying to remove AVG free from a customers laptop.
It wouldnt remove under safe mode in the administrator acc.
just kept saying uninstall failed.
tried with Revo Uninstaller too, no joy.
it just wouldnt go and was using 138mb of RAM.

its a shockingly bad product thats been over hyped by its free availability and the early versions which in fact, were very good (I was an original user of it back in 2001-2)

in the last 2 years, I've read tons of reports about the amount of false alarms AVG now produces and how it misses infections that others have found.

if you insist on using a free one, Avira or Microsoft Security are about the best rated.

if you don't mind paying for that extra piece of mind, Eset, Kaspersky and Norton are better than ever




Absolute crap.........................You are talking out your A$$

Norton? Get real.

Oh................I am a tech I sell fix PC's everyday all year and have done for over 20 years

Norton.................don't make me laugh........................Oh and you work for DSG group? Yeah? Nuff said.

renagade27
#25
renagade27
Absolute crap.........................You are talking out your A$$

Norton? Get real.

Oh................I am a tech I sell fix PC's everyday all year and have done for over 20 years

Norton.................don't make me laugh........................Oh and you work for DSG group? Yeah? Nuff said.

renagade27


get your head out of yours, you're being an arrogant idiot who isnt up to date with the times.

you're the one making me laugh, thinking just cos I work for Currys I know nothing.

Arrogant prick.

just cos I took a job with DSG doesnt mean anything, I spent years doing a similar job to you, selling and fixing PCs.

I was made redundant due to my boss being prosecuted by Virgin Media for selling dodgy cable boxes, the business went down hill.

I couldnt find another IT job without relocating and as my father is quite ill, and has no other family, I couldnt up and leave the area.

So i took a pay cut and hour cut and took on a sales job at Currys.
it helps pay the bills.

Am itching to get back into IT service now, I could show you plenty of fantastic reviews of Norton 2010 products from well respected sources, but I get the feeling you'd not read them or put them down, as you obviously know everything.

your arrogance at writing me and my knowledge off, just cos of the company that pays my wages, its outstandingly pathetic.

and as for slagging off Norton 2010 products, if you opened your eyes, like I did, tried them you'd be surprised.....or judging by your last post, you wouldnt allow yourself to.

did you even read the report written by AV-comparatives?
far better testing that YOU could even come close to in a regular IT job.

if you put your trust in AVG free, you're a bad technician.
grow up.
******
http://www.pcpro.co.uk/reviews/software/351781/norton-internet-security-2010
http://www.pcadvisor.co.uk/reviews/index.cfm?reviewid=118744
http://reviews.cnet.com/internet-security-and-firewall/norton-internet-security-2010/4505-3667_7-33770774.html
http://www.notebookreview.com/default.asp?newsID=5278&review=Symantec+Norton+Antivirus+2010+Review

find me some bad reviews on the current software.....
#26
slackrat77
get your head out of yours, you're being an arrogant idiot who isnt up to date with the times.

you're the one making me laugh, thinking just cos I work for Currys I know nothing.

Arrogant prick.

just cos I took a job with DSG doesnt mean anything, I spent years doing a similar job to you, selling and fixing PCs.

I was made redundant due to my boss being prosecuted by Virgin Media for selling dodgy cable boxes, the business went down hill.

I couldnt find another IT job without relocating and as my father is quite ill, and has no other family, I couldnt up and leave the area.

So i took a pay cut and hour cut and took on a sales job at Currys.
it helps pay the bills.

Am itching to get back into IT service now, I could show you plenty of fantastic reviews of Norton 2010 products from well respected sources, but I get the feeling you'd not read them or put them down, as you obviously know everything.

your arrogance at writing me and my knowledge off, just cos of the company that pays my wages, its outstandingly pathetic.

and as for slagging off Norton 2010 products, if you opened your eyes, like I did, tried them you'd be surprised.....or judging by your last post, you wouldnt allow yourself to.

did you even read the report written by AV-comparatives?
far better testing that YOU could even come close to in a regular IT job.

if you put your trust in AVG free, you're a bad technician.
grow up.
******
http://www.pcpro.co.uk/reviews/software/351781/norton-internet-security-2010
http://www.pcadvisor.co.uk/reviews/index.cfm?reviewid=118744
http://reviews.cnet.com/internet-security-and-firewall/norton-internet-security-2010/4505-3667_7-33770774.html
http://www.notebookreview.com/default.asp?newsID=5278&review=Symantec+Norton+Antivirus+2010+Review

find me some bad reviews on the current software.....



bad technician.? I think not.....................and you cannot get a job because you worked for a company that got prosecuted cos your boss was involved in illegal activity!! Whatever.

I'm not arrogant....... AVG is a great free programme and Norton is crap.

Upto date tech? Yes I am.....................I work in the industry and will continue to do so with a client base that not only trust the company but ME Probably because I do know what I'm talking about and what I'm doing...........all the time.

Idiot? I think you making any suggestion that Norton is anywhere near the top of any security list in 2010 shows your knowledge

Getting back into I.T Ha!!:w00t:

Don't make me laugh.................I.T.


My Kid probably knows more than you in the latest tech issues and what's happening.

Your hilarious...............No Really you are!!!:giggle:

Here's some real feedback for Norton AV 2010

http://download.cnet.com/Norton-AntiVirus-2010/3000-2239_4-10592477.html

and you can check Norton 2010 Security just as bad.....................http://download.cnet.com/Norton-Internet-Security-2010/3000-18510_4-10592551.html



renagade27

.
#27
renagade27
bad technician.? I think not.....................and you cannot get a job because you worked for a company that got prosecuted cos your boss was involved in illegal activity!! Whatever.

I'm not arrogant....... AVG is a great free programme and Norton is crap.

Upto date tech? Yes I am.....................I work in the industry and will continue to do so with a client base that not only trust the company but ME Probably because I do know what I'm talking about and what I'm doing...........all the time.

Idiot? I think you making any suggestion that Norton is anywhere near the top of any security list in 2010 shows your knowledge

Getting back into I.T Ha!!:w00t:

Don't make me laugh.................I.T.


My Kid probably knows more than you in the latest tech issues and what's happening.

Your hilarious...............No Really you are!!!:giggle:

Here's some real feedback for Norton AV 2010

http://download.cnet.com/Norton-AntiVirus-2010/3000-2239_4-10592477.html

and you can check Norton 2010 Security just as bad.....................http://download.cnet.com/Norton-Internet-Security-2010/3000-18510_4-10592551.html



renagade27

.


AVG FREE is a crud piece of software, its only been downloaded so much because its FREE!! and people dont like paying for software simple. Norton 2010 is a good AV solution, I have tried it myself, while its not my cup of tea, its 10 times better than it was before.

I am sure you tell your 'customers' to use AVG to make it look like you are their friend and are trying to save a bit of money, it will cost them a lot more in the long run because it is poorly designed and in my opinion, not worth paying for if you had to.

Oh and another thing, there is no need to put


so much space


between your sentences when you reply to someone
#28
Now now girls.

Why don't we just agree to disagree?

I prefer Avast free version btw.... lol
#29
aircanman
AVG FREE is a crud piece of software, its only been downloaded so much because its FREE!! and people dont like paying for software simple. Norton 2010 is a good AV solution, I have tried it myself, while its not my cup of tea, its 10 times better than it was before.

I am sure you tell your 'customers' to use AVG to make it look like you are their friend and are trying to save a bit of money, it will cost them a lot more in the long run because it is poorly designed and in my opinion, not worth paying for if you had to.

Oh and another thing, there is no need to put


so much space


between your sentences when you reply to someone




"there is no need to put


so much space


between your sentences when you reply to someone"

:lazy: Says who?............................. You?




Who are you? my tutor ..............





Get a life!!





I can do what I want.........................and make as big a space as i want, it will never be as big as the space between your ear's that's for sure!!!! ............................. ECHO!!! :x



renagade27
#30
The solution ladies is to not only use a free piece of AV such as AVG, Avast etc, but to also include a firewall such as Comodo, and anti-spyware/malware such as MWB, and be sorted.
#31
Problem sorted must have been the trojans that malwarebytes pick-up and removed thanks everyone.

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