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Computer Help

funcool Avatar
5y, 7m agoPosted 5 years, 7 months ago
My Lap top has a virus and have disabled my anti virus ,All the folders and documents looks faded but iam able to view all files and documents and open them in my infected lap top , but when i transfer my files to external hard drive and try to view it another lap top it doesnt open and cant view the files . I want to transfer my files and folders to removable hard drive and reformat it .How to transfer the files and folders so that i can view in another computer
Help much appreciated
Thanks
funcool Avatar
5y, 7m agoPosted 5 years, 7 months ago
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#1
Don't format the drive, go to the Kaspersky website from a working computer and get their removal tool.
http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/
#2
sounds like the rogue program has attached a "hidden" attribute to your files and the other machine is set not to show these, look on second machine for folder options and set to show hidden files.

ps its generally not a good idea to attach an external drive to a infected machine, just in case there are any viri that write themselves to disk present, without caution this can infect the other machine.
#3
maddogb
sounds like the rogue program has attached a "hidden" attribute to your files and the other machine is set not to show these, look on second machine for folder options and set to show hidden files.

ps its generally not a good idea to attach an external drive to a infected machine, just in case there are any viri that write themselves to disk present, without caution this can infect the other machine.

your are right some rogue program is doing this .I have some photo files which i have not saved i ext drive What can i do now how to make sure that i can open them in another computer as i need to reformatt this laptop
#4
What's the error message you're getting when you try and open the files on a different computer?

Would be less effort to disinfect the computer than do a reformat, reinstall Windows and then reinstall and configure all the programs you use. Check out the tool john52 suggested and also get Malwarebytes. Download, install, update and run it.
#5
oldmanhouse
What's the error message you're getting when you try and open the files on a different computer?

Would be less effort to disinfect the computer than do a reformat, reinstall Windows and then reinstall and configure all the programs you use. Check out the tool john52 suggested and also get Malwarebytes. Download, install, update and run it.

Not allowing to to reinstall windows i have also run spy bot and malware bytes but no luck .I can see all files and folders in my infested lap top that iam only trying to save those files and then even get rid of this laptop
#6
http://download.cnet.com/RKill/3000-8022_4-75221743.html?tag=mncol;1

If you can download this on another PC then run in safe mode it will may help rescue your work and lappy.

Hope it helps


renagade27
1 Like #7
The best and safest way to to transfer your documents is to take the hard drive out of the laptop and link it to another PC or laptop . I use IDE to USB and another device that links sata drives to laptops or pc's . This enables you to scan the dirve for virus's ,but mainly transfer data from your profile to a folder on the doner pc .I do this all the time for customers and put their data on to DVD's for them .
The HDD's can also be added by cable to a doner motherboard in a working PC, there is adapters to link 2.5" drives to fit 3.5" connectors [mainly for IDE ] wont matter now as most drives will be SATA .
Once connected , windows will not be running on your virused drive ,so access to the files will be easy .After transfer you can format the drive ready to put back into your laptop to install windows .
#8
ricko
The best and safest way to to transfer your documents is to take the hard drive out of the laptop and link it to another PC or laptop . I use IDE to USB and another device that links sata drives to laptops or pc's . This enables you to scan the dirve for virus's ,but mainly transfer data from your profile to a folder on the doner pc .I do this all the time for customers and put their data on to DVD's for them .
The HDD's can also be added by cable to a doner motherboard in a working PC, there is adapters to link 2.5" drives to fit 3.5" connectors [mainly for IDE ] wont matter now as most drives will be SATA .
Once connected , windows will not be running on your virused drive ,so access to the files will be easy .After transfer you can format the drive ready to put back into your laptop to install windows .

I think this will be my last resort but iam not very confident in doing this and worried will i loose any of my valuble document by doing this and will the documents be corrupted when i reinstall them
banned#9
What AV software let the virus through?
banned#10
and install DROPBOX once clean so that all your files are backed up (for free)
#11
The antivirus is kaspersky i am in contact with them with regards to this
#12
funcool
The antivirus is kaspersky i am in contact with them with regards to this


should hope so.
would expect better from them
#13
Was your Kaspersky up to date, I've never known it fail.
#14
Up to date even i cant beleive it
#15
ricko
The best and safest way to to transfer your documents is to take the hard drive out of the laptop and link it to another PC or laptop . I use IDE to USB and another device that links sata drives to laptops or pc's . This enables you to scan the dirve for virus's ,but mainly transfer data from your profile to a folder on the doner pc .I do this all the time for customers and put their data on to DVD's for them .
The HDD's can also be added by cable to a doner motherboard in a working PC, there is adapters to link 2.5" drives to fit 3.5" connectors [mainly for IDE ] wont matter now as most drives will be SATA .
Once connected , windows will not be running on your virused drive ,so access to the files will be easy .After transfer you can format the drive ready to put back into your laptop to install windows .

Can i use 2.5" Laptop SATA to USB Hard Drive HDD Enclosure Case to transfer my data and as iam able to open most of files on infected lap top except cant view any photos as picture manager doesnt recognise it do you think the files are corrupted
#16
I dont think any files will be corrupted , but I dont think you'll be able to open any programs ie ,photo viewers etc if your booted in windows on a virused laptop or pc .In safe mode you might be OK .But I find it always best to open up the drive on another machine .ie the infected hdd is not running an OS .
Yes , try the infected drive in a 'caddy' or case , as long as you dont format the drive .
#17
ricko
I dont think any files will be corrupted , but I dont think you'll be able to open any programs ie ,photo viewers etc if your booted in windows on a virused laptop or pc .In safe mode you might be OK .But I find it always best to open up the drive on another machine .ie the infected hdd is not running an OS .
Yes , try the infected drive in a 'caddy' or case , as long as you dont format the drive .

Thanks ,have recovered most of my files and folders using Recuva

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