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Computer help - can't play any music files

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I tried upgrading to itunes 8 last week but all that managed to do was wipe my playlist and make itunes unusable, even after trying to uninstall it and then re-install it wouldnot play any file So … Read More
souljacker Avatar
8y, 7m agoPosted 8 years, 7 months ago
I tried upgrading to itunes 8 last week but all that managed to do was wipe my playlist and make itunes unusable, even after trying to uninstall it and then re-install it wouldnot play any file

So i decided to try mediamonkey, installed that no problem but when i click on a file nothing happens.

I then tried to play a file through windows media player and the same thing happens, the file doesn't play.

anybody got any idea what itunes has done to my laptop because i now can't play any music files
souljacker Avatar
8y, 7m agoPosted 8 years, 7 months ago
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Comments/page:
#1
try reinstalling sound drivers / try VLC?
#2
It could be that your audio drivers could be being used for something else, and because of that its not letting you play stuff, or it could be something in youre volume options that need changing, is the file actually playing but no sound at all or just the files dont work at all?

and yeah the best thing would be just to reinstall your audio drivers,
#3
yeah the file is actually playing but no sound is coming out, i've just istalled vlc and that is the same, might sound like a stupid question but how do i go about re-installing my audio drivers?
#4
If it's a laptop, do you have a disc with drivers on?

Alternatively they may be available for download from the manufacturer's site.
#5
You can try a system restore to before you tried upgrading Itunes
#6
emasu
If it's a laptop, do you have a disc with drivers on?

Alternatively they may be available for download from the manufacturer's site.


yeah it's a laptop but i don't think i've got the discs with the drivers on


RedIron
You can try a system restore to before you tried upgrading Itunes


already tried that, it won't go back for some reason :x
banned#7
Whats the make and model of the lappy?

one thing, you didn't hit the fn key and the mute key by mistake perhaps?
#8
grrr theres a program i think call sisandra or summat cant remember properly which tells you everything about your computer and should have the name of the sound card/audio drivers and you could then just google them and download em. or right click on my computer, click on teh hardware tab, then click device manager, another box should pop up with a list of devices, go down to sound video and game controllers, click the + to open a drop down of devices, and the name of your driver should be one of them, right click it then click properties and click on the driver tab to find out what driver version it is, and then just google the name of the driver and driver version and hopefully there should be a set of driver on thenet somewhere,
#9
soupy
Whats the make and model of the lappy?

one thing, you didn't hit the fn key and the mute key by mistake perhaps?


it's an acer travlemate 4020, and no i haven't muted it by mistake:)
#10
Try going to control panel> sounds> and go to the properties of your speakers. Make sure that "Playback Control" is set to highest. It's not the same as the normal volume setting, it's more a setting for how high the maximum your volume can go.
banned 1 Like #11
What operating system xp?
1 Like #12
worse comes to worse, if you know someone who you trust and who knows how to sort this out you could do remote assistance, and let them sort it out for you, but try everything said my me and others prior to this post first. its not summat to really worry about as its very unlikely theyre gone for ever, something must have happened somewhere down the line and they either need repairing (reinstall) or some settings need changing.
1 Like #13
yeah it's xp
#14
blineboy
grrr theres a program i think call sisandra or summat cant remember properly which tells you everything about your computer and should have the name of the sound card/audio drivers and you could then just google them and download em. or right click on my computer, click on teh hardware tab, then click device manager, another box should pop up with a list of devices, go down to sound video and game controllers, click the + to open a drop down of devices, and the name of your driver should be one of them, right click it then click properties and click on the driver tab to find out what driver version it is, and then just google the name of the driver and driver version and hopefully there should be a set of driver on thenet somewhere,


if i right click on my computer i don't get the options you've said, i'm on xp by the way
#15
You tried my way?
banned#16
Here's the drivers for it:
http://support.acer-euro.com/drivers/notebook/tm_4020.html

Try downloading and re-installing the chipset & audio drivers

While your doing that, take a look in the control panel, system, hardware, device manager and have a look if any yellow apostrophy thing is on the audio
#17
souljacker
if i right click on my computer i don't get the options you've said, i'm on xp by the way


once you right click on my computer from your desktop, scroll to the bottom option called properties, the rest should be in there,
#18
hypnoticstate
Try going to control panel> sounds> and go to the properties of your speakers. Make sure that "Playback Control" is set to highest. It's not the same as the normal volume setting, it's more a setting for how high the maximum your volume can go.


i can't find an option for playback control
#19
or another way to acces it is by going to control panel and double click on system, i think you may be able to go straight to your audi drivers,

go to control panel

click on sound and devices

click on the hardware tab and my driver is underneath the first two things which are my cd drives, worth a try,

once found click on it once to higlight it then properties

go to the driver tab and info should be there
#20
souljacker
i can't find an option for playback control


control panel - sounds and audi devices - then click on the Audio tab there should be a sound playback option there for volume at the top underneath the name of the audo driver
banned#21
do you get this?
After automatic or manual installation of the KB925902 update from Microsoft: http://support.microsoft.com/kb/925902/ an error message will appear after the start of the Realtek HD Audio control.

Patch is here, if you do:
http://support.microsoft.com/kb/935448/EN-US/
#22
any luck mate ?
#23
not really no. thanks for all the suggestions though, keep em coming

My audio device isn't even realtek, i've got legacy audio driver listed and conexant ac link audio.

In my default audio device in sounds and devices it's listed as coexant AMC audio :?
banned#24
Thats a modem audio driver, try looking at it again and see if you can change the device to your real audio driver.

should be a little drop down menu button so you can change to the sound card
banned#25
Just checked the link to the audio driver and its the modem driver

You should have a realtek driver too, I'll go take a look

http://support.acer-euro.com/drivers/notebook/tm_4020.html

Under the MS Vista list there is a Realtek High Definition Driver, that should be the one, reboot and choose that as your audio output.

Drop down menu below this:
MS Windows Vista
Dear Customer,
Acer recommends that you run a complete backup (e-recovery) prior to upgrading your PC. "How to run e-recovery"
For a successful upgrade you need to download all of the available Vista Update files for your model.
Depending on your Internet connection the download might take some time due to the size of the files (up to 180MB).
#26
but if op installs the drivers again shouldnt they just start working properly, then again the settings might stay same, meaning it still might not work. summat simple is just to check nothing in youre volume control is muted which shouldnt be, also if youve changed the speakers or put them on again for some reason, check you have put the audio lead into the right connection on the back of the pc,

Just realised theres a way to find out what your driver is on my comp - properties - driver manager - sound, video and game controllers,

If you look properly in the devices that drop down when you click on sound, video and game controllers, the audio driver is the one which says audio at the end the rest say codecs and devices, choose the audio one and update driver or like i mentioned before google the driver name and driver version. hope that helps
banned#27
I'll try and help tomorrow, if you still have audio problems.
#28
Thanks for your help guys, i re-installed the realtek driver and even though it still says my audio device is conexant AMC audio i'm now getting sound through mediamonkey and vlc.

Don't really want to bother with itunes now as that's what made a mess of it in the first place.

Thanks again repped

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