Computer help please - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Computer help please

tinkers Avatar
5y, 11m agoPosted 5 years, 11 months ago
Hi folks. I'm hoping someone will be able to help me. My computer started playing up towards the end of last week in that once it was switched on, it would take ages to allow me to connect to the internet, although every other program worked fine. Then the other day, it stopped connecting to the internet altogether saying the ethernet cable between the computer and the broadband hub was not connected. So I have checked the cables, and all seems fine. I've even swapped cables and it is still saying the cable is not attached. Any ideas what it could be and how I can sort it? Any help at all would be very much appreciated x
tinkers Avatar
5y, 11m agoPosted 5 years, 11 months ago
Options

All Comments

(8) Jump to unreadPost a comment
Comments/page:
banned#1
first thing to always do is a virus scan, also google Malbytes and download that.

also how is your internet being? i ask as if its slow itself it could struggle to connect as ive had it a few times.

but try the virus scan and malbytes and post back results.
#2
1. Try resetting router, Unplug for about a minute and retry.
2. Try updating your Ethernet port's drivers, Or reinstall current drivers see if that helps.
3. Try a system restore.
4. Check for virus's and spyware etc.. I recommend Spybot and Malwarebytes both are free.
#3
I scanned it when it was slowing down with avast which didn't pick up anything. What is google malbytes and as I can't connect to internet at all now I don't think I will be able to use this. Internet working fine as I'm using it on daughters laptop just now.
#4
shauneco
1. Try resetting router, Unplug for about a minute and retry.2. Try updating your Ethernet port's drivers, Or reinstall current drivers see if that helps.3. Try a system restore.4. Check for virus's and spyware etc.. I recommend Spybot and Malwarebytes both are free.

Router was reset last week because printer was giving me problems with wireless connection so that may actually be a possibility so will give that a try. I tried a system restore from a couple of weeks ago but that hasn't helped. How do I update the ethernet ports drivers - can I do that without connecting to the internet?
#5
tinkers
I scanned it when it was slowing down with avast which didn't pick up anything. What is google malbytes and as I can't connect to internet at all now I don't think I will be able to use this. Internet working fine as I'm using it on daughters laptop just now.


You need to download the Malwarebytes' Anti-Malware and also the Spybot - Search & Destroy utilities - once you've done this, install them one by one, then run the update option within each utility (refer to the help facility within each of them) before running each utility one at a time.

They will be able to remove any possible spyware/malware on your computer, which could be causing your connectivity issues.

Malwarebytes' Anti-Malware: Malwarebytes
Embedded Download Link

Spybot - Search & Destroy©® - The home of Spybot-S&D!
Embedded Download Link

READ & RUN ME FIRST. Malware Removal Guide - MajorGeeks Support Forums
Embedded Reference Guide Link

How to Protect yourself from malware! - MajorGeeks Support Forums
Embedded Reference Guide Link

Edited By: Scotty Boy on Dec 26, 2010 19:41
#6
tinkers
How do I update the ethernet ports drivers - can I do that without connecting to the internet?


If you have access to another computer with working internet connectivity, you can use that one to download the device drivers for your affected computer, then copy them onto a USB memory stick/external USB hard drive and then copy them over to the affected computer & run them from there.

Of course it could also be a physical fault with the network card as well, so that's something else to bear in mind.
#7
Thanks for all your help folks. I've just rebooted the router and it appears to be working again. Wondering if I have a problem with the router given their was a problem with the communication between router and printer last week.

Will download the various virus things suggested as well - major thanks x
#8
tinkers
Thanks for all your help folks. I've just rebooted the router and it appears to be working again. Wondering if I have a problem with the router given their was a problem with the communication between router and printer last week.

Will download the various virus things suggested as well - major thanks x


No probs - if you still have the manual for the router then I would recommend checking it over to confirm what options are available for checking any event/system/maintenance logs on the router to see if any faults have been recorded on it.

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!