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Computer help! What would you think the problem is if you saw this...

sickly sweet Avatar
5y, 8m agoPosted 5 years, 8 months ago
Here are some photos of my screen, this happens every day and Apple seem incapable of fixing it.
Any suggestions as I'm curious if you have any thoughts.
sickly sweet Avatar
5y, 8m agoPosted 5 years, 8 months ago
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Comments/page:
#1
http://i1225.photobucket.com/albums/ee390/hdixon85/DSC03015.jpg
http://i1225.photobucket.com/albums/ee390/hdixon85/DSC03017.jpg
http://i1225.photobucket.com/albums/ee390/hdixon85/DSC03034.jpg

Edited By: sickly sweet on Mar 11, 2011 17:46
1 Like #2
i would think your either running to many process that you memory cant handle, or you need to upgrade your memory?
#3
MR1123
i would think your either running to many process that you memory cant handle, or you need to upgrade your memory?


The compter was only being used to browse the internet and it has 4GB of memory.
Apple have replaced the logic board (lol, no idea what this is) and some other bits already.
The computer is less than a year old.
4 Likes #4
Looks to me, to be a problem with the grahpics card memory.
#5
Outrunner
Looks to me, to be a problem with the grahpics card memory.


Is a logic board linked to graphics card memory?
I'm just trying to get some knowledge about this, I know very little about the workings inside a computer and would like to know a little something when the Apple Geniuses blabber on about this and that.
1 Like #6
lol logic board is same as a motherboard
1 Like #7
Is it only happening in one program (the web browser) ?

If it happened on my PC and it affected multiple programs then I'd be looking at the gfx card driver & possibly replacing the card. Having never used or disassembled a Mac I can't help much.
suspended 1 Like #8
sickly sweet
MR1123
i would think your either running to many process that you memory cant handle, or you need to upgrade your memory?


The compter was only being used to browse the internet and it has 4GB of memory.
Apple have replaced the logic board (lol, no idea what this is) and some other bits already.
The computer is less than a year old.


I would get it sent back for a refund, or a new one altogether before the 12 months is up (unless you have an extended warranty of course)
1 Like #9
What OS are you using?
1 Like #10
Which Mac is this? In particular the graphics card?
I've seen this happen with the NVIDIA GeForce 8600M GT's in Mac's around 2008 that's all.

http://support.apple.com/kb/TS2377
#11
jonny619447


I would get it sent back for a refund, or a new one altogether before the 12 months is up (unless you have an extended warranty of course)


I have been on the phone to Apple support, the man was not very nice at all, very impatient and rude.
No budging on replacement, but I might phone them up tomorrow and try again.
The man didn't even organise anything, he tried to put me through to someone else but the department was busy so they *might* phone me back :|
The power plug is also dodgy (on my 3rd plug now, so it might be the computer) and the caps lock light doesn't work.
I'm fed up lol.
I do have Applecare for 3 years warranty though so not panicing yet!
Painkiller
Is it only happening in one program (the web browser) ?

If it happened on my PC and it affected multiple programs then I'd be looking at the gfx card driver & possibly replacing the card. Having never used or disassembled a Mac I can't help much.


It happens on Safari and Firefox as well. I normally use Safari though and get this every flipping day. Last time it went for repair (2 weeks ago) Apple spent £420 worth of repairs on it (free for me as under warranty but they gave me the receipt)!

MR1123
lol logic board is same as a motherboard


I know they are green and have lots of metal soldered onto it. Apart from that I know nothing. I might google it.
#12
GAVINLEWISHUKD
What OS are you using?


Mac OS X, Version 10.6.6


cristoff
Which Mac is this? In particular the graphics card?
I've seen this happen with the NVIDIA GeForce 8600M GT's in Mac's around 2008 that's all.

http://support.apple.com/kb/TS2377


NVIDIA GeForce GT 330M
(Macbook Pro 2010 version)

Edited By: sickly sweet on Mar 11, 2011 18:22
2 Likes #13
Drag it ito the nearest store, they pride themselves on their cust service and they will not want a scene caused instor
#14
skellysgirl
Drag it ito the nearest store, they pride themselves on their cust service and they will not want a scene caused instor


I did that last time but being a 3+ hour round trip, I won't be able to do that for quite a while unless I ask someone else to go for me, but then the problem is if Apple want to repair it they won't courier it back, you have to go collect it so that's another 3+ hours round trip a few days later :(



Edited By: sickly sweet on Mar 11, 2011 18:27
1 Like #15
Ah, it's a dedicated gpu. Shame the GT330m's don't allow graphic switching without a custom program (afaik) but for the "£420" of repairs, they must have replaced the GPU...odd.

There's a bit of software called gfxcardstatus that puts a switch option in the menubar to disable it.

Might be worth a shot...
1 Like #16
Does it only affect certain pages? Do you ever get artefacts on the desktop?
1 Like #17
Take i it to your nearest apple store, your gfx card is screwed!
2 Likes #18
You're holding it wrong...
1 Like #19
If it were a pc then i would be looking at the gfx card, memory or mobo (if gfx was integrated). Weird that its not doing it on the menu bars though as they seem to look fine.

Not mac proficient so wouldnt like to pass judgement... but does look hardware related and so best bet would be to return to apple store.

PS may be worth ringing Consumer Direct at this stage and see what your options are. If Apple have had a chance to fix it with no joy then i wouldnt be suprised if you are entitled to either a replacement machine or refund. I would be pushing down this route as Apple, from what you are saying, cannot locate the problem either. Document all repairs, phone calls and also expenses (you say 3+ hour round trip) as you should not be out of pocket due to faulty items under warranty from an authorised dealer.



Edited By: Squelds on Mar 11, 2011 20:16
#20
Thanks everyone, the general opinion seems to be graphics card which would make sense.
Can I just double check that a new logic board/motherboard wouldn't fix this and that the graphics card is separate to this?
#21
GAVINLEWISHUKD
Does it only affect certain pages? Do you ever get artefacts on the desktop?


It can happen on any page, normally internet pages but then again 99% of the time I'm using the computer to browse the Internet so thats not saying much.
Then sometimes, but not always, crap corrupted stuff gets left on the desktop.
banned 1 Like #22
I thought people paid extra for apple goods because they just work?
#23
bykergrove
I thought people paid extra for apple goods because they just work?


Yeah, I thought that too. I was wrong.
I've got to send my 2 month old iPhone to be fixed *again* for the third time as well.
Pooooooooop.
1 Like #24
bykergrove
I thought people paid extra for apple goods because they just work?


Not really. People pay extra for Apple goods because those adverts telling you 'they just work' cost a lot of money :p
#25
jah128
bykergrove
I thought people paid extra for apple goods because they just work?


Not really. People pay extra for Apple goods because those adverts telling you 'they just work' cost a lot of money :p


The thing is that when it works, I love it.
I love the trackpad, it's just so nice and easy to use. The screen is lovely, the usability is just great. It's is fast and does everything I could want and more, and it takes less time to do it than with my old windows computer. I am converted to the Apple bandwagon and don't want to go back to a laggy windows computer, but this computer is just screwed.
1 Like #26
Go to disk utility, urmmm think drive, choose the HDD SL is installed on and try to repair permissions, see if that does anything.

Other things to do, try and reinstall GPU drivers.
1 Like #27
sickly sweet
Thanks everyone, the general opinion seems to be graphics card which would make sense.
Can I just double check that a new logic board/motherboard wouldn't fix this and that the graphics card is separate to this?


You said apple replaced the logic board, did apple replace it because of this problem or something else? If they replaced it for this problem, then there's no fault with the logic board as you have the same problem. So a new logic board won't fix it. Have they replaced the graphics card? If not then there's your problem. Usually the graphics car is seperate from motherboard on a p.c, but don't know how it is on a mac.
1 Like #28
[[/quote]The thing is that when it works, I love it.I love the trackpad, it's just so nice and easy to use. The screen is lovely, the usability is just great. It's is fast and does everything I could want and more, and it takes less time to do it than with my old windows computer. I am converted to the Apple bandwagon and don't want to go back to a laggy windows computer, but this computer is just screwed.[/quote]


Sounds like an Alfa Romeo car...



Edited By: hibees on Mar 11, 2011 20:54
1 Like #29
sickly sweet
The thing is that when it works, I love it.
I love the trackpad, it's just so nice and easy to use. The screen is lovely, the usability is just great. It's is fast and does everything I could want and more, and it takes less time to do it than with my old windows computer. I am converted to the Apple bandwagon and don't want to go back to a laggy windows computer, but this computer is just screwed.


To be fair, if you spent the same amount on a new Windows machine I doubt it would be any slower, but there you go.

On the 2010 MBPs I'm fairly sure the discrete GPU is directly soldered to the motherboard, so the whole thing would need replacing...
1 Like #30
As a Windows PC engineer i would be looking at graphics car and/or graphics drivers. It is, as someone pointed out, strange that it doesn't affect the menu bar.

If the graphics is onboard, as someone said, then replacing the logic board should have replaced the graphics chip, if it is the same arrangement as a motherboard.

Try uninstalling the graphics drivers (from wherever that is, the Device Manager equivalent) and reinstalling them. Is it only Firefox and Safari it happens in, i.e. only Web Browsers?
#31
peodude
As a Windows PC engineer i would be looking at graphics car and/or graphics drivers. It is, as someone pointed out, strange that it doesn't affect the menu bar.

If the graphics is onboard, as someone said, then replacing the logic board should have replaced the graphics chip, if it is the same arrangement as a motherboard.

Try uninstalling the graphics drivers (from wherever that is, the Device Manager equivalent) and reinstalling them. Is it only Firefox and Safari it happens in, i.e. only Web Browsers?


The whole computer was reset to factory settings so the graphics driver would have been freshly installed then, when the logic board was replaced and everything will have been freshly installed two weeks ago.
I'm not sure me fiddling when I don't fully understand will be a good idea.
I'll phone apple again, or if worst comes to the worst get a friend to dump it at the store, I appreciate all the help, means I have a bit more of an idea about it, and the inside of the computer and won't seem like a complete idiot when taking about the issues.

Edited By: sickly sweet on Mar 11, 2011 21:55
1 Like #32
Personally i wouldn't tinker with it, it's not your job to find out what the problem is, it's theirs it's part of the service you paid for. I'd email them and threaten to kick up a stink at the nearest store if something isn't done about it.

I have had a lot of apple devices, inc 2 iMacs, i have had an issue with one when the speakers were broke they didn't question they just said ok when would you like us to collect it. I also had a keyboard where a key stuck they just sent me a new one and said keep the other one. Me and hubby have iphones since they first came out, the only time we have had probs is with no4 and basically we took it to the store and thy replaced.

I rate their CS high and I think they do too, you need to call and speak to a different person or email with that picture telling them you expect to be taken seriously.

Edited By: skellysgirl on Mar 12, 2011 18:38: Spelling
1 Like #33
Thanks everyone for the comments - the update is that I am getting a brand new one - the new model to the same spec or higher. Delivery will take about 2 weeks.
1 Like #34
SS you sure the mac doesnt just scramble the naughty sites and you've been watching alot of porn on the internet?! :p
#35
dcx_badass
Yeah as the menu bar and icon dock (or what every stupid name they call it) isn't affected, it's most likely just OSX been ****.

Anyway, good job you're getting a new one.


That is what the 'genius' was suggesting but when i said it had had a complete re-install as well as a new logic board two weeks ago to solve the issue and I explained I thought it was unacceptable he was great and got the manager to sign off the replacement.


dh058977
SS you sure the mac doesnt just scramble the naughty sites and you've been watching alot of porn on the internet?! :p


Damn, you been stalking me again and hacking my system?*

* please note, no porn has been viewed or downloaded on the computer. However, I did look for 'dog balls' yesterday thinking I would find some tennis balls for sale and instead got an array of male dog appendages including a castration photograph. Im scarred for life.

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