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Confusing email from PC World, any advice?

ryouga Avatar
9y, 6m agoPosted 9 years, 6 months ago
I sent my PC back last Thursday as it was faulty, got an email today saying this, 1 I dont know if it means I will get a replacement but I know this item is always out of stock

Thank you for shopping with PC World. Here are the details of the
product/s you have ordered:

Quantity Code Description
1 083559 ADVENT T9308 RECON
1 177581 D&I DELIVERY SMALL


Total price: £0.00

PC World order number:
Order placed on: 31/05/2007 14:38:49
Payment method: Credit/Debit Card

Subject to availability,

the order will be delivered to


Payment will be taken from your debit or credit card as described in our
terms and conditions The terms and conditions can be found on
http://www.pcworld.co.uk under 'Customer Service' and 'Terms and
Conditions'.

Please note that all orders are subject to stock availability. We will
email you again regarding the status of your order.

Thank you for placing your order with PC World Telesales.





Note: There is no need to worry if you cannot see all the products you
ordered in the list above - they will be included in a separate mail. We
sometimes offer our customers the ability to place advanced orders for
items that have not yet been launched by the manufacturer (we would have
quoted a 'release date' for these products). If you have placed an order
containing immediately available products and advanced order products, we
will usually split your order into two separate orders. You would
therefore receive separate emails covering the immediately available
products and another covering the remaining advanced order products.
Payment for advanced order items will be taken on despatch of the goods.
No additional delivery charges would be incurred in these circumstances.

Visit Partmaster.co.uk for all your electrical spares and accessories.
Use promotional code 'chain' for 10% off any purchase on our Partmaster
website.



For your convenience, we have attached a PDF containing important
information about your cancellation rights, our returns policy and PC World
Aftersales service. Click the following link to download Adobe PDF Reader
to open this document.[ http://www.adobe.com/products/acrobat/readstep2.html


(See attached file: PC World return and Aftersales V7.pdf)
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ryouga Avatar
9y, 6m agoPosted 9 years, 6 months ago
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(15) Jump to unreadPost a comment
Comments/page:
[mod]#1
Looks like you are getting the same one back as it states RECON. :thumbsup:
#2
Advice? Don't buy your PC from PC World is the best I can think of ;-)
#3
It was reconditioned in the first place, but the item shows as out of stock on the website
[mod]#4
I'd say they'd have just put new parts in it and sent it back.
#5
Well it was the motherboard that was faulty, so would be a bit difficult lol.
#6
ryouga
Well it was the motherboard that was faulty, so would be a bit difficult lol.



I don't understand what you mean ?
#7
Motherboards arn't hard to replace, ive done it many times and im only 15, so it'd only take a professional about 30 minutes
[mod]#8
ryouga
Well it was the motherboard that was faulty, so would be a bit difficult lol.


They'll just stick a new one in and plug everything else back in, test it and send it back.
#9
Well the motherboard would need replaced and its one that is specific to pre built PCs.

Could still be replaced though.
#10
Yeah I was going to build my own PC at the start but thought it would be easier for a pre build. Its fine but the case is tiny lol
#11
t0mm
Motherboards arn't hard to replace, ive done it many times and im only 15, so it'd only take a professional about 30 minutes


20mins if you must really know :)
#12
20 minutes is a long time for a 'professional' unless it's a badly designed case...the speed I've seen Dell change a GX270 motherboard over is impressive although they certainly had plenty of practice with them due to a fault in the caps.

John
#13
I've worked with plenty of bad cases, I've got the got the cuts on my knuckles to prove it. Home brew ones are the worse.
#14
Got 2 more confusing emails today, one said They were refunding the amount I paid(minus postage which annoys me as it was a 3 week old PC) then one 5 minutes later stating my order was getting processed and ready for dispatch

Phoned up and they said the way they work it is they authorise refund to put cash on the account then charge it from the cash in limbo so it doesnt go back to my account.

Funny thing is the new order comes up as £0.00 so hope that means I will get money back too(well)
#15
Go ask the members of staff for a bag of IRQs, as you've run out, see what kind of reaction you get...

Ours was quite funny watching him go into the back to see if they had some.

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