Firstly, I am not after sympathy, I am after advice.
If anyone has any experience of Edworthys / 247 Peformance Parts Direct please let me know. They are the same company and they apparently order DIRECTLY from the manufacturer. I found them through Quidco.
On 15th March I placed two orders with 247PPD (a subsiduary of Edworthys) as they appeared to be the cheapest supplier (more fool me). I have since had confirmation from them of the order and that the goods were in stock. The money was taken at the time of order and a delivery date set.
I have since found out from the ACTUAL MANUFACTURER that they have never recieved an order from either of these companies and they hadn't even heard of 247PPD. I have twice spoken to the same person (Tim Loveday.. he is the only person who picks up the phone despite calling on two different numbers) from Edworthys / 247PPD who has twice barefaced lied to me about the order. Firstly he told me that he had placed it. I checked with the manufacturer and they had no such order. Then he told me he had spoken to the manufacturer and that it had been shipped! :x
I have spoken to him (twice today) again, he said the order definatley went through and that the manufacturer confirmed this and the second time that he had called the manufacturer and they have the order and it will be with me later next week. I checked with the manufactuter and although they did have a call from 'Tim' about the parts I ordered, it was to check their stock.. NOT to place / check any order. :x
I truely believe that this company is a con and that my money has been taken fraudulently. Having since checked the net, I have found various other people warning against this company. The one common factor is 'Tim', lies and eventually NO REEFUND! :x
As I authorised the payments from my credit card and no other money has been taken, the bank, at this stage is not interested.
Should I give them the benefit of the doubt and hope the order is fullfiled?
If anyone has any advice / legalities on the matter I would greatfully recieve it.