Just need a little advise re: Consumer Act / Warranties
As part of my Barclays Current Account Plus (which I pay £5 per month for), I get extended warranties for upto 3 items.
Currently have a Siemens Laptop which expired last week (25th)
Anyway – back in June I rang Barclays to report a fault with the PC, and they agreed to send it away to COMART (Rotherham) for repair.
Fortnight later, laptop came back with a new screen so we thought “great, all fixed – good as new” This lasted for about 6 weeks, when the same thing happened again, so like the first time, contacted Barclays who sent it back to COMART who, again sent it back repaired.
Now, at the beginning of October it started to do it again but we were due to go away last week so left it until last week (22nd) to call Barclays which is fine as it was within the warranty period and arrange for a 3rd repair in a matter of months.
Now, Barclays have only paid COMART £204.00 for the initial repair as subsequent ones are of the same issue as the first. They (Barclays) are saying that any replaced parts are guaranteed for 3 months only from the date of return of laptop.
So, say the laptop comes back tomorrow (Nov 1st) which it wont, I will have up to and including 1 February 2011 to claim again. If however, the laptop develops an error after this date, Barclays are basically saying “I’m screwed” as it out of warranty.
Barclays confirmed COMART have replaced THREE different parts since June (Screen/LCD, motherboard, and this time, something called the “inverter”)
What I want to know is, where do I stand, come 2 February 2011 when the laptop stops working as it should?
As this is a recurring / (obviously) non fixable fault surely I’m within my rights to request a new laptop - and who do I contact if this should happen, and I dont get any joy from Barclays or COMART