My parents bough a phone from Comet, and after a month and a half it stopped turning on. We went back to Comet, and tried to get a refund, but they insisted on a repair, which we eventually accepted. They commented on the condition of the phone "looking like brand new"
Now, 4 weeks later, they have come back and said that the internal board is bent and that is our fault, because the phone has been sat on or similar. Surely it is not possible to bend the board of a phone by sitting on it, without causing any damage at all to the casing? The phone by the way is a budget (£30) Sony Ericsson, similar in style to the k800i
I think we're going to have to go in and kick up such a fuss that they will refund, picking the busiest time and alerting people with raised voices that their returns policy is rubbish would put a few customers off. I'd like to go in fully armed (not literally) so that we can show that we know what we am talking about