We got married last September, and my wife bought some shoes which she was told she could subsequently get dyed for £15 at the same shop. So in October she handed over her shoes, and was told it would be two weeks (they needed to be sent off to the dyers).
For one reason or another the shoes still haven't arrived back from the supplier to the shop, but the shop keep saying, "probably next week".
What are our rights regarding the shoes:
-Can we simply demand them back and what happens if the shop refuse?
-If they come back now do we still have to pay, as we were told they would be guaranteed back by Christmas (although obviously we have no evidence of this?
Any advice would be much appreciated!