A friend of mine bought an Advent Netbook from PCW on a contract with T-Mobile mobile BB. This was supplied with a USB Dongle modem.
Problem is that the netbook has a built in sim/mobile modem and should therefore be able to go online using the built in modem, however for some reason the netbook will only conect if the USB Modem is used. i.e. the internal modem will recognise the SIM and get a signal on T-Mobile but will not connect!
He has been back to PCW twice and they have fobed him off (the manager being very very rude and aggressive) and they have said that he should be using the USB Modem and not the onboard one.
Tell me if i'm wrong but i thought the whole point of a Netbook was to be ultra portable and eliminating the need for a USB modem the whole point.
Where does he stand with this one?
Should he be getting in touch with T-Mobile, Advent OR are PCW responsible?
He has had the netbook for less than 7 days can he cancel the contract?