cONSUMER ISSUE - HotUKDeals
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cONSUMER ISSUE

forevermum Avatar
5y, 11m agoPosted 5 years, 11 months ago
I bought and paid cash for a sofa bed from argos on the 18th dec, i was informed twice and they have it on record that this will be delivered by 20th december. Today 19th december , one day away that the item will not be delivered until 16th january. I called them back and they say the manufacturer only told them yesterday that it would be delayed, but i kicked up a fuss as i need for christmas visitors and they rung me back saying they have managed to find one but delivery is still not certain? Where do i stand when they only give me one days notice ? And it seems very odd that they managed to find one after i complained to take higher.
forevermum Avatar
5y, 11m agoPosted 5 years, 11 months ago
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#1
huh? its not the 20th yet .....and today is the 18th


Edited By: ilovepink on Dec 18, 2010 20:32
#2
You have to accept that they are clearly trying to do their best. You cannot bollock all firms for the failing of manufacturers especially when they source another one already in their stock. It is not their fault either that the delivery schedules are up the spout because of the white stuff. Chill and get a couple of orange boxes! Your guests will see the funny side even if you do not!
#3
I have to say that if you only ordered it today, I would have been gobsmacked they tried to offer delivery on the 20th, that's quite fast for Argos. I had to wait nearly 2 months for one from DFS but I wish I hadn't had it at all, it was the biggest pile of **** ever.
#4
Not doubt you're due 1000s in compensation.
#5
That's what you get for shopping in argos!
#6
It might be best if you can pick it up in store, or go to your local bed store like dreams or an independent one and seeing if you can buy one there and then if you need it for Christmas.
#7
ask them that can they confirm it for the 20th tomorrow - as they promised - and if they can't then ask for a full refund (excluding extra costs like phone calls etc) and if they decline then remind them that they are in breach of the Consumer Protection (Distance Selling) act 2000, whereby the consumer has to be given a 7 day cooling off period after receiving their product. Using this blag a discount.
#8
ORDERED 18TH NOVEMBER SORRY AND TOLD TODAY IT WOULD NOT BE HERE .... HOW CAN THEY TELL U ITS NOT AVAILABLE AND THEN WHEN U MOAN ABRACADABRA THEY FIND ONE BUT CANT GET IT TOO U AS PROMISED.
banned#9
Have you looked out the window lately? or you not got any snow. I don't think there will be ANY deliveries for a week at least. It's worse south of me too (Oxford)

Edited By: lumoruk on Dec 18, 2010 21:43
#10
no we have some but not alot! nowt come to a halt yet
#11
Amar Gorania
ask them that can they confirm it for the 20th tomorrow - as they promised - and if they can't then ask for a full refund (excluding extra costs like phone calls etc) and if they decline then remind them that they are in breach of the Consumer Protection (Distance Selling) act 2000, whereby the consumer has to be given a 7 day cooling off period after receiving their product. Using this blag a discount.


Doesn't apply to items bought in store, only on websites / through post from catalogues.
#12
seven days minimum on all items tho
and i thnk argos hav an 14 - 28 day policy on many of its items
[mod][Moderator]#13
forevermum
no we have some but not alot! nowt come to a halt yet

you may not have much, nor do we, but alot of the manufacturers and distribution centres are affected by the snow, I had a similar issue with Argos last week over large items, but there is nothing they can do, they are trying to help, they very kindly offered to lend me something that I could pick up from a store to tide me over if necessary, but since the toddler beds I ordered aren't needed for a few months yet, I declined, but ring customer services, ask to speak to a manager and suggest they lend you a camp bed/blow up bed or something until the new one arives, I'm sure your guests wont mind sleeping on something like that
#14
argos kept us holding on for months for a within 28days sofa - gave up and cancelled
'we'll phone to tell you delivery by xx date' on that date they phone up and say theres a delay and 'we'll phone to tell you delivery by xx date' on that date...
no thanks
#15
Amar Gorania
seven days minimum on all items tho
and i thnk argos hav an 14 - 28 day policy on many of its items


You are confused. You can't cancel an order placed in a shop by using distance selling regs.

Argos have a returns policy - but you have to posses something to return it.

As they have broken their contract (to supply by a certain date) you are within your rights to cancel or re-negotiate the price (try £10 off for each day late)

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