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Consumer right

UltimateWarrior Avatar
banned6y, 6m agoPosted 6 years, 6 months ago
Can anyone give me advice regarding a tv I have purchased? I've just today discovered that the issue I have been having with my Toshiba lcd is a known one, and one acknowledged by Toshiba as a manufacturing issue. The tv distorts audio over hdmi with all sources (ps3, xbox 360, pc) Toshiba have indicated to me that the tv needs a mainboard replacement and a firmware update.

I only purchased the set 20/09/09 so its within its year of warranty that the manufacturer provide, but i'm not happy with having a repaired unit that is less than 12 months old.

Am I well within my right to approach Comet and ask for a refund or replacement of a set of equal spec, but no issues?

Any help would be greatly appreciated.
UltimateWarrior Avatar
banned6y, 6m agoPosted 6 years, 6 months ago
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Comments/page:
#1
No if you go to Comet they will probably offer you a repair which you just have to accept it.
#2
I would "Google" consumer rights and speak to citizens advice... there is plenty of information available ...basically, regardless of 12 month warranty, it must last a "reasonable" length of time to a "reasonable person"... that could, IMHO, be 5 or 6 years for an expensive TV. I think your starting point is with Comet who have a legal & moral duty to put things right to your satisfaction.. .& yes., that could mean repair. Thx. danlaur
banned#3
dananana
No if you go to Comet they will probably offer you a repair which you just have to accept it.


Danlaur
I would "Google" consumer rights and speak to citizens advice... there is plenty of information available ...basically, regardless of 12 month warranty, it must last a "reasonable" length of time to a "reasonable person"... that could, IMHO, be 5 or 6 years for an expensive TV. I think your starting point is with Comet who have a legal & moral duty to put things right to your satisfaction.. .& yes., that could mean repair. Thx. danlaur


Thats where I think the 'consumer right' is flawed. I aren't happy with a repaired unit that is less than 12 months old, I shouldn't have to accept a repair should they offer it. And Toshiba are offering that anyway under the manufacturer's warranty, but that means I could be without my television for potentially, weeks. Also taking into the account I don't know who is opening up my unit. What other damage may occur to my set during transit (Assuming the company can't/won't fix on site). What should happen should my set become lost/stolen etc.
#4
iirc, its 1st repair, 2nd repair, 3rd refund
#5
Its up to Comet to decide what they want to do
banned#6
UltimateWarrior
Thats where I think the 'consumer right' is flawed. I aren't happy with a repaired unit that is less than 12 months old, I shouldn't have to accept a repair should they offer it. And Toshiba are offering that anyway under the manufacturer's warranty, but that means I could be without my television for potentially, weeks. Also taking into the account I don't know who is opening up my unit. What other damage may occur to my set during transit (Assuming the company can't/won't fix on site). What should happen should my set become lost/stolen etc.


If thats your attitude may I suggest you don't ever buy anything ever again, as obviously if anything gets a fault you won't be happy.
banned#7
thread should be renamed to "consumer wrong and unrealistic!"

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