Consumer rights on a free item received as part of a min spend in a shop (The Entertainer)
Wondering if any one has any idea where I stand?
On Saturday a new shop called the Entertainer opened in our town, they were running a promotion that is you spend £12 on Ben 10 items you received a free Ben 10 inflatable Sofa.
When we pumped the sofa up there was a fault with the valve, and the air comes out quicker than it goes in.
I returned it today to some very dissapointing customer service.
Firstly I was told "it was free, why dont you use a puncture outfit"
I explained that it is a faulty valve so it can not be fixed with a puncture outfit.
I then got told "no more in stock, nothing we can do"
Said I was still not happy, please get the manager..
No manager arrived, except a message from the staff member this time telling me..
They class it as a "freebie" so it has no value, and they were giving them from the Cartoon Network to give away so it is not their responsibility!!!
GRRR..... I said I would take it up with their head office, but in all reality I am not sure on what my rights are?