Just want some advice from any legal eagles out there.
Basically, I have a TomTom Go 720. I brought it in Dec 2007. The other day I set it up to go out for the day when on the screen appeared a picture of the TomTom, a hard drive and cross flashing. At the time, I thought it would be something simple, but whatever I tried, nothing made it work.
I called TomTom on Monday and asked them for advice. The chap was very friendly, and gave me some more advice. Still no joy, so I gave him a call back and he explained that the memory was corrupt and the TomTom was basically just an expensive shell!
He said that TomTom will pay me to send it back to them and be assessed, and then call me with a quote to repair. I explained that I am not prepared to pay for repair as the fault was inherent with the device (I have only ever used it 12 - 15 times) and the TomTom wasn't exactly cheap when purchased.
I then remembered the EU directive 1999/44 (about consumer rights). Apparently all consumer products should automatically have a warranty of at least 2 yrs. When I explained this, he suggested I talk to his boss. His boss said that my contract after the first year was with the shop and not directly with TomTom. Does anyone know if this is right? I just really need to know what to do. I am not prepared to pay a fortune to get it sorted and as this thing was so expensive I don't know why I should bin it!
I appreciate you reading this, and any advice would be very gratefully received.
Rep to the best advice.