I've ordered something which I no longer want. To put it in perspective I've found it cheaper elsewhere, but I had already ordered earlier tonight. I've looked up the website's policies with regards to returns and they say:
"A 20% handling charge will be incurred on returns unless the part is not as ordered or damaged in transit."
I've emailed them as their phone line is closed for the night, and I am going to phone them first thing in the morning, but what I really want to know is can they charge me this 20% for returning something even if its as it came ie in original packaging and unused?