I am writing in response to your recent enquiry concerning your Playstation 3 console purchased from our .
I was sorry to learn of your disappointment with the recent firmware update for your console. The PS3 originally sold to you did contain the Install Other OS functionality and so did conform with the description set out on the box. We understand that the functionality is only removed if you choose to install a firmware update (update 3.21) made available by Sony from 1 April. When you choose to install the update, the use of that update, its installation (and its effects) will be the subject of an agreement between you and Sony and will be subject to the terms and conditions applied by Sony. hmv cannot be held responsible should a product purchased from its store be altered by way of an agreed update received from a third party.
We appreciate that this may not be the response you were hoping for, but thank you for presenting hmv with the opportunity to explain its policy on this matter.
So what do you think?