...continued - Ebay/Paypal - I HATE them even more now! - HotUKDeals
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...continued - Ebay/Paypal - I HATE them even more now!

Mrs.Z Avatar
6y, 4m agoPosted 6 years, 4 months ago
I made a thread on here last week to have a rant and now need another.

Sold laptop for £260 on eBay, buyer claimed he wasn't able to change the password so Paypal took the money back from me and told buyer to return laptop.

Laptop has arrived back and now doesn't boot up at all - and the ****** has kept the charger.

Phoned Paypal and they told me to email them - have enclosed photos too.

As in my last thread - I'm so so sad right now

ANYONE HAD EXPERIENCE WITH THIS KIND OF THING PLEASE? What can I expect to happen now - I am guessing Paypal do nothing for me :-( :-( :-(
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Mrs.Z Avatar
6y, 4m agoPosted 6 years, 4 months ago
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#1
#2
Thats bs.
So many dishonest people.
I hope all gets sorted for you
#3
Have they removed the HDD too....?
#4
battery lights on?

tried reinstalling the ram?
banned#5
Are you sure its the same laptop you sent them?

They might have broken theirs, bought yours and then sent their broken one back to you. Check the products serial number if you still have the box etc..
#6
OH knows more about computers than me and he won't be home till later to take a look at it.
My laptop had marks on it which are the same as the buyer sent back so unless he changed all the casing then it's the same computer - I don't know what's happened or why they've done it but I can't do nothing now expect sit and wait for Paypal who have already let me down once. I don't see how they are going to sort it seeing as they love to take the buyers side :(
#7
they're morons
#8
you should get refunded, but get an oxygen mask.
#9
have they sent it back with the same packaging?

Did you sent it via royal mail? royal mail receipts says the weight of the package, which may help you if the buyer also sent it back via royal mail because the weight will be less then stated on your receipt. If that's the case and paypal don't want to know, you probs get better success with small claims court.

hope that makes sense
#10
Also does the laptop have a COA sticker on the laptop? if so, you could contact microsoft if its windows os you have and ask if the serial key has been activated recently as its your key.
1 Like #11
You said they live in France?

Take a trip to the delivery address.
#12
rugger-tyke
you should get refunded, but get an oxygen mask.

Oxygen mask? oO
#13
lilraul
have they sent it back with the same packaging?

Did you sent it via royal mail? royal mail receipts says the weight of the package, which may help you if the buyer also sent it back via royal mail because the weight will be less then stated on your receipt. If that's the case and paypal don't want to know, you probs get better success with small claims court.

hope that makes sense

Different packaging sadly
#14
lilraul
Also does the laptop have a COA sticker on the laptop? if so, you could contact microsoft if its windows os you have and ask if the serial key has been activated recently as its your key.


Yes it has, but please can you explain why finding this out will help? As I said before, I am not the techie one in the house :)
#15
With so many sellers listing computers at three times their actual speed etc. Paypal is weighted to be on the buyers side. That doesn't help a genuine seller when the buyer tries to stiff them. I'd check the laptop to make sure it IS the same one you sold and that the buyer didn't remove any parts. I hope you get it sorted out soon.
#16
amcdermo
With so many sellers listing computers at three times their actual speed etc. Paypal is weighted to be on the buyers side. That doesn't help a genuine seller when the buyer tries to stiff them. I'd check the laptop to make sure it IS the same one you sold and that the buyer didn't remove any parts. I hope you get it sorted out soon.

Thank you, OH is going to give it a good look over tonight hopefully to see if anything else is amiss
#17
Mrs.Z
lilraul
Also does the laptop have a COA sticker on the laptop? if so, you could contact microsoft if its windows os you have and ask if the serial key has been activated recently as its your key.


Yes it has, but please can you explain why finding this out will help? As I said before, I am not the techie one in the house :)


Because it means they have nicked your serial key and activated on their own system and possibly ( why the laptop ain't booting) erased windows from your system.

If that's the case, you can contact microsoft, speak to them and tell them you've got the COA sticker and so that key is licensed to you. Ask them if its been activated recently again and if so, you may have prove that you can provide to paypal that the buyer just wanted to p*** about because the price paid includes the purchase of the OS which they might have nicked.

If paypal don't want to know, you can start talking legal with them after because you have clear prove that the buyer is dodgy.



Edited By: lilraul on Jul 29, 2010 17:25: more info
Edited By: lilraul on Jul 29, 2010 17:26: more info
Edited By: lilraul on Jul 29, 2010 17:26: .
#18
The only issue I have had was a few years back now. They basically just reversed the transaction on me and left with a minus balance in my Paypal account. I asked what was going on and they said that the buyer used a stolen credit card lol. I was left to foot the bill, since then I have only used Paypal for making payments.

To be honest, since that has happened I don't really use eBay or anything like that much any more (to sell), I usually just ask around (friends and family) and try to sell stuff that way. It is a shame really as in Germany it is much better, most sellers and buyers use BACs and it just works better.
#19
PhearFactor
The only issue I have had was a few years back now. They basically just reversed the transaction on me and left with a minus balance in my Paypal account. I asked what was going on and they said that the buyer used a stolen credit card lol. I was left to foot the bill, since then I have only used Paypal for making payments.

To be honest, since that has happened I don't really use eBay or anything like that much any more (to sell), I usually just ask around (friends and family) and try to sell stuff that way. It is a shame really as in Germany it is much better, most sellers and buyers use BACs and it just works better.


your usually covered if the item was paid with a stolen card if you shipped it to a confirmed address on the buyers paypal account or sometimes i just state in the auction cash on collection only.
#20
whatsThePoint
Has the buyer recently bought any other laptops or a faulty one similar to yours

Oh my gosh - No, no laptops but practically all their recnt feedback is for buying parts for laptops - many IBM parts which my laptop was! oO

I've really been done over here, haven't I? :(

Edited By: Mrs.Z on Jul 29, 2010 17:48: adding info
#21
lilraul
Mrs.Z
lilraul
Also does the laptop have a COA sticker on the laptop? if so, you could contact microsoft if its windows os you have and ask if the serial key has been activated recently as its your key.


Yes it has, but please can you explain why finding this out will help? As I said before, I am not the techie one in the house :)


Because it means they have nicked your serial key and activated on their own system and possibly ( why the laptop ain't booting) erased windows from your system.

If that's the case, you can contact microsoft, speak to them and tell them you've got the COA sticker and so that key is licensed to you. Ask them if its been activated recently again and if so, you may have prove that you can provide to paypal that the buyer just wanted to p*** about because the price paid includes the purchase of the OS which they might have nicked.

If paypal don't want to know, you can start talking legal with them after because you have clear prove that the buyer is dodgy.

Very good thinking :{
#22
To be fair Paypal suck when it comes to disputes, when the 360 came out I got one, but then after about 9-12 months I saw one on ebay and won at £175 ish nothing arrived at my house, even though there was next day shipping, a few days later the seller e-mailed me one of those referal websites where you sign up do something then get x amount of people to do the same for a prize.
I thought he was taking me for a ride, I re-read his auction, somewhere in a photo in tiny writing was, this auction is for a link only.
Talked to paypal through e-mail, the second I opened a case, he sent me an e-mail saying "I do this sort of thing all the time & have won multiple cases against me" "If you continue you will get nothing, pull the case now and I will refund you £120" So I rang paypal over the phone told them that his information (telephone number etc) was incorrect & what he had done, they contacted him, the case was opened. I went of to the gym that night. When I came back I looked at my e-mails and about 10 mins after leaving the house there's one from the seller saying "If you don't respond to this within an hour then I will keep the money and you will loose the case" the next e-mail above that was from Paypal saying that they ended the case after finding in his favour even though all the details he gave ebay were fake, he had 5 positive feedback which were all 99p items, The buyer that won the auction before me for just over what I had piad had pulled out meaning that I had a second chance purchase offer thing.
I rang Paypal up asking them why they didn't ring contact me, etc and could they explain everything that has just gone on since they are supposed to take these cases seriously, gathering evidence etc, how they managed to end the case within 3 hours of opening it especially since I wasn't there for an hour of it. They replied with we can't give you any more information.

I ended up going straight to my credit card company, as soon as they saw what had happened they just reversed the transaction, theres no point dealing with paypal/ebay.
If there was an alternative I would use it.
#23
credit card is a plus when paying with paypal!
banned#24
PayPal owe me 3700£, got to wait 180 Days :(
#25
hate ebay/paypal myself, sold 2 mobiles ages ago, got poz feedback for both items, but paypal insisted on holding my money for 90 days????
mind, this place is just as bad, think the mods got the sack from ebay!
#26
He's probably swapped your motherboard for a broken one or something else he needed, his recent feedback sounds fishy as well.
Some buyers know how to play the system, I got done for £275 myself so I feel your pain.
#27
I do hope you haven't been done over as you say, but this is why I will never ever use ebay again. Aside from the fees aspect there are just too many scammers about. FS./FT here and avforums would be my first port of call for selling things - OK you do get scammers there too, but if the advice is followed you are fairly well covered.

All too often I see ads where the price the seller wants hasn't been given and they say - off to the 'bay it is...(this is not directed at you OP) but does a little bit of greed drive this attitude? thinking they would get more money from an auction site where the potential for being ripped off is higher.....?
#28
My partner has had several problems with eBay as a seller. They appear to have a tendancy to side with the buyer unless you kick up a fuss. They have been better more recently though and I'm sure that if you perserveer, they'll come to the right conclusion in the end. good luck :)
#29
oXdanXo
To be fair Paypal suck when it comes to disputes, when the 360 came out I got one, but then after about 9-12 months I saw one on ebay and won at £175 ish nothing arrived at my house, even though there was next day shipping, a few days later the seller e-mailed me one of those referal websites where you sign up do something then get x amount of people to do the same for a prize. I thought he was taking me for a ride, I re-read his auction, somewhere in a photo in tiny writing was, this auction is for a link only.Talked to paypal through e-mail, the second I opened a case, he sent me an e-mail saying "I do this sort of thing all the time & have won multiple cases against me" "If you continue you will get nothing, pull the case now and I will refund you £120" So I rang paypal over the phone told them that his information (telephone number etc) was incorrect & what he had done, they contacted him, the case was opened. I went of to the gym that night. When I came back I looked at my e-mails and about 10 mins after leaving the house there's one from the seller saying "If you don't respond to this within an hour then I will keep the money and you will loose the case" the next e-mail above that was from Paypal saying that they ended the case after finding in his favour even though all the details he gave ebay were fake, he had 5 positive feedback which were all 99p items, The buyer that won the auction before me for just over what I had piad had pulled out meaning that I had a second chance purchase offer thing.I rang Paypal up asking them why they didn't ring contact me, etc and could they explain everything that has just gone on since they are supposed to take these cases seriously, gathering evidence etc, how they managed to end the case within 3 hours of opening it especially since I wasn't there for an hour of it. They replied with we can't give you any more information.I ended up going straight to my credit card company, as soon as they saw what had happened they just reversed the transaction, theres no point dealing with paypal/ebay.If there was an alternative I would use it.



wow so if you hadn't of paid with your credit card you'd of been stuffed. You still see people doing it now but i guess paypal would refund the buyer now.
#30
Pretty much, at that time, I know of other people who had spoke to paypal after having no luck, went to their credit card company to reverse the transaction, then getting a e-mail from paypal having a go at them, at least I got lucky there since paypal didn't send me a lippy e-mail after.
#31
i feel for you, had a similar situation and i hate ebay/ paypal because they dont offer as much protection for the seller compared to the way the buyer is protected, i havent used ebay in a while and i dont think i will
#32
Sounds like he's swapped the hard disk for a faulty one and possibly the memory as well. It will be nigh on impossible to prove this. Maybe that's his scam to get free parts wich he'll probaly sell using another account.

I've been ok so far but I'm very reluctant to use ebay for anything other than films or games myself these days. There are other ways to sell stuff such as Friday Ad or an ad in the newsagents. I can advertise stuff online at work - you're less likely to get stitched up by a work colleague
(I say "less").
#33
Paypal have automatically refunded the buyer as they have tracked that I have received the laptop back - so now I have to appeal if I am not happy with the condition the laptop was returned i.

I have emailed them the details - thought I would go to my local police station and see if I could get a crime reference number to back up my claim but they said it was a civil matter so weren't interested :(
#34
ok as i said in the first thread about this, ive had exactly the same thing happen with a buyer from Greece.

Contact Paypal escalations and threaten legal action. The email address can be found in the first thread. 8)
banned#35
Mrs.Z
Paypal have automatically refunded the buyer as they have tracked that I have received the laptop back - so now I have to appeal if I am not happy with the condition the laptop was returned i.

I have emailed them the details - thought I would go to my local police station and see if I could get a crime reference number to back up my claim but they said it was a civil matter so weren't interested :(


Typical lazy police. If he has swopped your laptop or parts of it with the intention of defrauding you and/or paypal then it is fraud.
If they would investigate low level crime it might stop this type of thing happening as often
#36
jasonsowden
ok as i said in the first thread about this, ive had exactly the same thing happen with a buyer from Greece.

Contact Paypal escalations and threaten legal action. The email address can be found in the first thread. 8)


I appreciate your advice - to be honest I don't know what I am talking about so don't know how to word it. :( What would I be threatening them with? court?
Thanks
#37
colinsunderland
Mrs.Z
Paypal have automatically refunded the buyer as they have tracked that I have received the laptop back - so now I have to appeal if I am not happy with the condition the laptop was returned i.

I have emailed them the details - thought I would go to my local police station and see if I could get a crime reference number to back up my claim but they said it was a civil matter so weren't interested :(


Typical lazy police. If he has swopped your laptop or parts of it with the intention of defrauding you and/or paypal then it is fraud.
If they would investigate low level crime it might stop this type of thing happening as often

I said to her "Well he has stolen my charger, hasn't he?" but she said that she assumes he would deny it so it would be my word against his and told me to try Citizens Advice Bureau - I was quite astounded by their attitude so just said "okay" and walked out oO
banned#38
Mrs.Z
colinsunderland
Mrs.Z
Paypal have automatically refunded the buyer as they have tracked that I have received the laptop back - so now I have to appeal if I am not happy with the condition the laptop was returned i.

I have emailed them the details - thought I would go to my local police station and see if I could get a crime reference number to back up my claim but they said it was a civil matter so weren't interested :(


Typical lazy police. If he has swopped your laptop or parts of it with the intention of defrauding you and/or paypal then it is fraud.
If they would investigate low level crime it might stop this type of thing happening as often

I said to her "Well he has stolen my charger, hasn't he?" but she said that she assumes he would deny it so it would be my word against his and told me to try Citizens Advice Bureau - I was quite astounded by their attitude so just said "okay" and walked out oO


You should have punched her in the face and when they tried to arrest you, tell them to go to CAB as it would just be her word against yours :)

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