Hi there this is my second post as a newbie following on from yesterdays
post about returning a Dmtech TV to Currys.
I have today tried returning my mother-in-laws TV to Currys.
I spoke to the management team and showed them all the information
I printed of the internet yesterday ( sale of goods act 1979 amended ) etc.
They said that the TV is past it's warranty and we should have taken a 5 year
extended warranty out on the TV.
And that we would have to pay for an engineer to look at the TV to find out
what the problem is ( they said they could repair the TV if we payed for it ).
I must admit I did get to the point of raising my voice in the store out of annoyance,
and he said he wouldn't deal with me if I was going to be like that.
It's just that I hate it when the big man ( Currys ) think they can bully the little man ( me )
He said he would ring the manufacturer of Dmtech as they ( Currys ) are only an agent
for Dmtech and that he would ring us monday about what they have said.
He also during the conversation told me to go to the Trading Standards etc
and see what happens.
I thank the guys yesterday for their help and advice.
I'm just wondering what to do now and is it worth the hassle for a £369.99 TV
( which to us is a lot of money ) that's only 16 months old.
I'm a little unsure of what to do, i am so confused by all this,
and am I wrong about all this, and should i just give in and cut our losses.
Any help, advice, comments, support, information and opinions would be