Contract Price Increase ADVICE PLEASE - HotUKDeals
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Contract Price Increase ADVICE PLEASE

sian953 Avatar
5y, 5m agoPosted 5 years, 5 months ago
Hi there,

Our Virgin contract we originally took out included TV, broadband & phone for £33.95.

In April the price increases took it up to £37.10, and if we'd realised what was happening before our 30 days right to cancel was up we would have wrote to them immediately terminating the contract.

We have just received another notification saying that our phone line rental is increasing from £12.99 to £13.90 a month.

There's a term that says we can cancel if there's a significant price increase which counts as 10%. This falls slightly short but do we still have enough to cancel the contract? Although the parties and the subject matter have remained the same for the contract, the price has now changed...

We're getting to the point where we just cannot afford to pay any more and we're scared they're going to keep putting up their prices.

Any help appreciated!! Thank you in advance.
sian953 Avatar
5y, 5m agoPosted 5 years, 5 months ago
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banned#1
Here's a thought - have you tried phoning VM to ask if there is anything they can do?

If the T&Cs state 10% and it's not 10% then the answer is no, you don't
#2
I think you've answered all your own questions. If the t&c say you have to accept it if it's less than 10% then thats it.
#3
Was the phone line rental also increased in April as well? If so, maybe you could try arguing thatit's more than 10% increase over the two increases
#4
Mrs.Z
Was the phone line rental also increased in April as well? If so, maybe you could try arguing thatit's more than 10% increase over the two increases


I'd ring them and say you can't continue the payments and have been offered a great deal by sky which falls into your budget. Also, make sure they dont terminate there and then, if they don't offer you a better deal then say you'll mull things over?
banned#5
That's all very well and good tom but being within minimum term would give the answer 'so what'

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