Cooker pwoblems.....What shall I say? - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Cooker pwoblems.....What shall I say?

SkippyDoo Avatar
8y, 4m agoPosted 8 years, 4 months ago
Hello HUKD!

I recently purchased a brand new cooker from a well known store. I installed it on the same day from a Corgi registered engineer. However I could smell gas later on so stopped using the cooker. I kept all windows open then obviously it got better. In the morning I called the engineer for him to check why and where the gas smell was coming.

The engineer disconnected the cooker, so when its left like that a day or two and we can still smell gas then its not the cooker. No smell of gas was present however after 2 to 3 days the cooker was connected back again and again the smell of gas was evident.

The engineer said he could smell gas from the hob so I rang the shop and a day later their engineer came. He did a lot of checks and then concluded it was the cooker which was leaking gas! So they told me to go to store for a replacement which then had to be ordered which took a few days to deliver.

So I was left without a cooker, which is difficult for any family!

I was told by the engineer I should write to there head office to ask for compensation any tips on what to include in the letter?
SkippyDoo Avatar
8y, 4m agoPosted 8 years, 4 months ago
Options

All Comments

(13) Jump to unreadPost a comment
Comments/page:
banned#1
Surely they owe you compensation for the time you are being without.What are you going to eat with no cooker?Take-away maybe which is very expensive also you must have paid to have it fitted and will probably have to pay for it fitting again.You must press for compensation,Don't you think you should phone thier head office first cos letters get lost in the "Post" or so they say.Keep a copy of each letter you write for proof cos they will try and get away with it if they can but I really think you are elegible for comp.Good luck and keep us posted.
#2
Say everything - lay it on with a trowel, go on and on and on until the person reading the letter loses the will to live. Decline their first offer. Continue to go on and on and on until further notice. Or until you get a decent offer.

My daughter hit her head on a freestanding shelf unit in Budgens. It's a very small chain and is miles from where we live as we were visiting friends. It's by a station and we went in there at 9.30 on a Saturday morning when it was dead. Nonetheless, the shop should be fit for human consumption upon opening, not just when it is getting busy.

Anyway, when I wrote to them, I said please don't insult me by sending me a voucher cos (a) I don't live anywhere near a branch and (b) you don't sell any kids stuff. Guess what, they sent me a voucher for £15.

Incensed, I found out the MD's name from their website and wrote directly to him. After playing hardball, he sent me £100 which I spent on toys and a new bike for my daughter.

GOOD LUCK xxxxxx
#3
Thanks for our replies.

I have finally written a letter but thought I should ask for tips on what kind of points I should emphasise on.

:)
banned#4
SkippyDoo
Thanks for our replies.

I have finally written a letter but thought I should ask for tips on what kind of points I should emphasise on.

:)


in what form will you get your compensation, vouchers , cash or both
#5
I didn't directly ask for compensation..have no idea what they do yet...but ended the letter with:

I am angry and disappointed with Comet but hope we can come to such amicable solution.
#6
I would demand a full refund and a new cooker but a better model at the very least

Tell them that their negligence (the manufacturers) could have cost your family their lives, explain to them the dangers of carbon monoxide poisoning and let them know had it not been for your carbon monoxide detector you would dead.

Make sure you let them know that you will be writing to the national newspapers if you cannot reach and satisfactory conclusion with them.

Make sure you question their quality control checks and ask them how many other cookers out there could have the same problems? Say you think it is in the public interest if you do go national as you think all of the range should be recalled.

You will get a good offer of compensation but just think if your sense of smell hadn't been so good you would be dead.

May I also add that when a corgi registered engineer fits a gas appliance he has to do a test with your as meter that will tell him if their is a leak or not. He obviously hasn't done this check properly and should have his corgi license removed.

Did the store recommend the engineer? If so it's even worse for them

Also make sure you report this to corgi;

http://www.trustcorgi.com/complain/complaint.htmx

Edit - I think I should put you in touch with my dad as he is a domestic appliance engineer, he doesn't do gas anymore but has plenty of friends who do. He will know all about what to do anyway, let me know if you want me to
#7
I've just checked and every gas installation should be subject to a gas soundness test in accordance with BS6891 after work is complete

Take them to the dogs mate
#8
RedIron;2647453
I've just checked and every gas installation should be subject to a gas soundness test in accordance with BS6891 after work is complete

Take them to the dogs mate


Surely a night out won't help the situation?:thinking::p:whistling:.

Sorry I can't help, hope you get some money back.
#9
t0mm
[/b]

Surely a night out won't help the situation?:thinking::p:whistling:.

Sorry I can't help, hope you get some money back.


I'll say take them to the cleaners then for the old school crew :thumbsup:
#10
RedIron;2647461
I'll say take them to the cleaners then for the old school crew :thumbsup:

I'm probably younger than you:thinking:.
#11
t0mm
I'm probably younger than you:thinking:.


Yes you are!

I'm 21! :whistling:
#12
RedIron;2647467
Yes you are!

I'm 21! :whistling:

I'm 17! (Mine's the serious age):p.

Off for good tonight!

Goodnight mate!
#13
t0mm
I'm 17! (Mine's the serious age):p.

Off for good tonight!

Goodnight mate!


I am seriously 21

Night mate :thumbsup:

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!