I recently purchased a brand new cooker from a well known store. I installed it on the same day from a Corgi registered engineer. However I could smell gas later on so stopped using the cooker. I kept all windows open then obviously it got better. In the morning I called the engineer for him to check why and where the gas smell was coming.
The engineer disconnected the cooker, so when its left like that a day or two and we can still smell gas then its not the cooker. No smell of gas was present however after 2 to 3 days the cooker was connected back again and again the smell of gas was evident.
The engineer said he could smell gas from the hob so I rang the shop and a day later their engineer came. He did a lot of checks and then concluded it was the cooker which was leaking gas! So they told me to go to store for a replacement which then had to be ordered which took a few days to deliver.
So I was left without a cooker, which is difficult for any family!
I was told by the engineer I should write to there head office to ask for compensation any tips on what to include in the letter?