I received an Acer Aspire one 751 model for my birthday at the end of September. On 22nd December I had used it turned off and closed the lid. About 2 hours later I switched it on, and was greeted with a white screen with a black crack from bottom right to top left.
In this time it had been sitting on the table, and had not been touched.
found this link on the web:http://www.netbookchoice.com/2009/05/06/acer-aspire-one-751-reviewed-%E2%80%93-beauty-only-skin-deep/
found other people had had similar experiences, but most notably that Acer weren't taking any responsibility.
This morning, received a call from the retailer who I returned it to (with receipt - how hard for a birthday present!) that they had sent it off and that Acer had got back in touch with them, and surprise surprise, it was a chargeable repair! £125 in total, for a netbook worth £249 brand new!
Retailer was helpful, gave me contact number for Acer. Called Acer, spoke to the rudest man on Earth, who actually put the phone down on me and was being condescending to me from the word go, and told me to take the Retailer to Small Claims.
Now..........whats the next step? I know I haven't caused any damage to the laptop - unless leaving it on a table with nothing around it is causing damage. Acer don't want to know, retailer don't want to know.
Consumer law states that it is down to who to prove that there isn't a manufacturing problem? Does the link provided give me enough to go on with this? Is Small Claims the right way to go?
Any ideas would be great, as I would expect that a laptop would have lasted longer than 3 months, and that the crack would have had to have been caused by considerable force, which would leave other marks evident (of which there aren't any!)
What do I do?