cracked mirror only bought before christmas - HotUKDeals
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cracked mirror only bought before christmas

Minnieminx01 Avatar
7y, 10m agoPosted 7 years, 10 months ago
Hello, I am adding this on here for advice really, as I am upset about this and don't know what I can do, if anything!!

We bought a beautiful round mirror a week before christmas, it cost £120 and it is beautiful, large 1 meter diameter with a sunburst effect round the edge..John Lewis sell a similar one.
http://www.johnlewis.com/230429804/Product.aspx
Anyway, we got it home safely, put it up and it looks beautiful. I have come home from work today and a small crack has appeared in the mirror, it is in the smaller tiles towards the bottom of the mirror, but on the inside edge of the tile. We don't have children so it can't be blamed on them, and neither of us have done anything to it. I know mirrors don't have guarantees but do I have any rights to go into the shop and ask questions about why it could have happened!! I am absolutely gutted about it and I wondered if I go into the shop if they will just shrug their shoulders or even worse, just laugh at me. Any advice would be gratefully appreciated.
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Minnieminx01 Avatar
7y, 10m agoPosted 7 years, 10 months ago
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#1
Has this happened when you've look into other mirrors?
#2
y dont you say that you bought it for a xmas present and they've only just opened it and found a crack,they may replace it for you,worth a try:thumbsup:
#3
"Never hang this mirror on a damp wall, as the back board will distort and possibly cause damage to the mirror."

Possbile?
#4
If you bought it with a credit card you may have insurance on the card, or claim on the house insurance. Other than that I don't think you can take it back as it was sold in good condition and has developed the crack after.
#5
My mother in law bought a large mirror from Costco that cracked after about a month by itself. She never got around to taking it back until this mont which was 7 months after she bought it and they never batted an eyelid about it. Now I know that perhaps Costco's service is a bit better than other shops but I don't see why other shops wouldn't accept it back after such a short amount of time - anything is worth a try!! If it's big and heavy, try ringing them first so you don't drag it all the way in for a waste of time, but remember to get someones name.
#6
bargain surfer
Has this happened when you've look into other mirrors?


lol...now thats just plain mean! lol

OP, unless the shop/company have a very high level of customer service then I doubt very much if you would get anywhere. By all means there is absolutely nothing stopping you from phoning them and asking them what their policy is and explaining the situation to them in order to see what kind of response you get, but when doing so you should expect either something postive to come of it...or nothing at all.

Unless you can proove that the mirror was in some way faulty, if thats the correct word to use, then you may be better off claiming on any type of insurance that covers the purchase/item.

:thumbsup:
#7
Did an ugly person look in it?
#8
bargain surfer
Has this happened when you've look into other mirrors?


StevenA2000_uk
lol...now thats just plain mean! lol

OP, unless the shop/company have a very high level of customer service then I doubt very much if you would get anywhere. By all means there is absolutely nothing stopping you from phoning them and asking them what their policy is and explaining the situation to them in order to see what kind of response you get, but when doing so you should expect either something postive to come of it...or nothing at all.

Unless you can proove that the mirror was in some way faulty, if thats the correct word to use, then you may be better off claiming on any type of insurance that covers the purchase/item.

:thumbsup:



I think you misunderstand me!
IF I was the shop assistant, that would be the question I would ask to establish it didn't happen due to user error. lol
#9
http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html
What does the "reversed burden of proof" mean for the consumer?
It means that for the first six months the consumer need not produce any evidence that a product was inherently faulty at the time of sale. If a consumer is seeking any other remedy the burden of proof remains with him/her.
In such a case, the retailer will either accept there was an inherent fault, and will offer a remedy, or he will dispute that it was inherently flawed. If the latter, when he inspects the product to analyse the cause, he may, for example, point out impact damage or stains that would be consistent with it having been mistreated in such a way as to bring about the fault.
This reversal of the usual burden of proof only applies when the consumer is seeking a repair or replacement. After the first six months the onus of proof is again on the consumer.
#10
Thank you for the helpful and not so helpful comments (although very funny....and made me giggle!)

Therapist, thank you for taking the time to find the link and posting it as I found it quite interesting.
Wendyak, I did pay by credit card, so that is a thought, especially if the shop doen't help me.
StevenA2000_uk: I will be going to the shop and be honest with them and explain things, and see what they say.
Titchimp: thank you for your comment, but it isn't on a damp wall so it can't be that, but we wonder if the tiles around the edge have shifted a little and maybe squeezed downwards and therefore perhaps have put pressure on the bottom tiles...
Annie: I am amazed that Costco were okay about the mirror after so many months, I doubt if this shop will be so understanding about it

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