Parents booked a holiday and paid deposit costing in the region of £1500 by credit card plus £23 in fees for using card. Holiday has since been cancelled by Thomas Cook. They have had a battle with them to get their money back in the form of a cheque as they didn't want such a large credit balance on their credit card account. Anyhow they have not included the £23 charges - surely Thomas Cook should refund this too as it is them who have cancelled the trip.
Can't find any info on their website and cannot call them at the moment due to work, just wondred if anyone had any experience of this or similar.