My parents were purchasing a holiday through thomson.com, they know and fully understand that there is a 2.5% charge for paying by credit card.
Unfortunately the website went down when they were making the booking... So after waiting 15mins or so, no email came through confiring the booking and the website stated that it was down and would not be able to process any orders for the next 6 hours or so.
So my mom rang up the thomson number, told them what happened, the girl said they could book over the phone, which my mom then did.
Then 10 mins later, they recieved an email confirming the first booking...
2 holidays same date (wouldn't pass one on to me though).
Anyway, Thomson have refunded one of the holiday costs, but are refusing to refund the credit card charge (approx £34).
Does anybody know where they currently stand and what their next couse of action should be?