WARNING. I was going to post this on the main page but someone with complain.
If you order anything online for delivery to store your order can take upto 10 WORKING DAYS to get to store.
I just rang them, waiting 15 mins in a queue, to be told the above. My original order stated it will be ready to collect on 3rd Dec. they are now telling me 2 weeks, which is great as it was meant to be a present and I travel on the 9th December.
It appears that their Black Ticket sale was so successful there are delays. I would say they are either drop shipping or they don't have enough staff!
Bear this in mind when ordering.