I bought a football & a pump for it from sports world today in town.
I got to the car & opened the pump to put a bit more air into the ball.
It just started deflating & wouldnt inflate so I pulled it out only to find the needle had come out of the end & was stuck in the ball until it fully deflated. At this point the pump had been out of it's packaging for about 30 seconds.
I went back into the shop about an hour later to take it back. They got the needle out of the ball & just chucked it in my bag & pumped the ball up.
I asked about the pump as it had broke as soon as I used it & the ignorent cow said they won't do anything about it as it is my fault I snapped the needle
She then offered to sell me another or some spare needles instead of giving me a replacement.
Now it's only £5 but I can't see why their ***** products break within 30 seconds & I have to buy another. They only offer credit notes if you take something back, but they wouldnt give me one either, but should I be entitled to a full refund & be able to buy one elsewhere.
I dont think she would have acted the same if I were an older adult & I couldnt find the manager so didn't get to speak to him.
What would you do & what am I entitled to?