Apparently a new system @ NU has caused all payment for this to not go through properly. Have been arguing for the past two months and all A&L can tell me is that NU are using the wrong number, why it's wrong they can't tell me. Even setting up a new dd hasn't worked.
Need to find out how long A&L have known about it as until 5 minutes ago they were claiming to know nothing about it. I've given my permission for NU to use the number they want to use and they've set up a direct debit with that number. A&L confirm that they have that number but it's "wrong" but won't explain why.
Gonna go bezerk if they've known about this for more than a day or two.