Dead Pixel - New Sony Laptop - HotUKDeals
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Dead Pixel - New Sony Laptop

Squelds Avatar
9y, 1m agoPosted 9 years, 1 month ago
Ok so it was the other halfs birthday today and she was dead chuffed about getting her Sony N11s laptop from bargincrazy. I had a check of the machine tonight to see if everything was ok. At first everything looked fine but then about ten minutes of using it it suddenly developed a stuck pixel (bright red on most colours) in the middel left of the screen. I have until Monday to send the machine back under distance selling regs but what would you guys do ? Do i tell her about it tomorrow and say i gotta return it (the HP cashback laptop looks better deal but long wait time)... or do i phone Sony and see if theyll pick up and replace. The machine itself is lovely, but id get more and more peeved now i know its there. Would you phone bargincrazy and get a refund... if so dont they have something about 'if the laptop is set up and used then you cant claim distance selling regs' ?? Can i claim now ive used it, can i claim coz its got a stuck pixel (some companies have funny policies but does that apply to brand new?).

Some opinions please ??
Squelds Avatar
9y, 1m agoPosted 9 years, 1 month ago
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#1
Hi,

I seem to remember there was a program written a while ago to free stuck pixels.

looks like a few others copied the idea and now there are lots

try the following or there could be others try google

http://www.jscreenfix.com/index.php

:)
banned#2
Beat me to it Smoothe :)
http://www.jscreenfix.com/basic.php

Doesn't work for dead pixels tho' :(

Too many have stranger policies for tft's :(
#3
The whole point of the DSA's 'cooling off' policy is that you can inspect the goods and everything for seven days before deciding whether or not the unit meets your expectations, so as long as it hasn't been damaged at all, you are entitled to return it to the retailer for a refund. That's the course of action I'd take. The alternative, getting Sony to sort it out for you, is going to leave you with an even longer wait than you'd get from getting a refund and buying again, and there's a fairly good chance that Sony will fit a refurb panel on yours, which might be one that only just scrapes by their policy on dead pixels, so you may go from 1 stuck pixel to 20 and no come-back at all. Take the refund, it's the easiest and best way.
#4
Call BargainCrazy and see if they'll exchange it for a new one if you were happy with it other than the dead pixel...
#5
Thanx all. I think i may phone em up today and request return no. I may change it and buy the new Dell deal posted for £387 here as a better alternative or i may go for the HP deal which seemed amazing - which is a shame coz the Sony was nice... but there are better deals posted over the past two weeks which now seem much more value.

Does the distance selling regs say the item has to arrive back to the seller within seven days, or just that the request is put in within seven days. If its gotta be back there by Monday im not gonna be able to make that.
#6
As weird as it sounds, massage the screen with your finger/thumb (but not too hard)...

This can on occasion fire the pixel back into life.
banned#7
I've got one of those little midgies inbetween the screen...very annoying
#8
Squelds
Thanx all. I think i may phone em up today and request return no. I may change it and buy the new Dell deal posted for £387 here as a better alternative or i may go for the HP deal which seemed amazing - which is a shame coz the Sony was nice... but there are better deals posted over the past two weeks which now seem much more value.

Does the distance selling regs say the item has to arrive back to the seller within seven days, or just that the request is put in within seven days. If its gotta be back there by Monday im not gonna be able to make that.


I *think* that you have to request the return within the seven days rather than actually have it returned within that timeframe but I'm not sure.

John
#9
smoothe
Hi,

I seem to remember there was a program written a while ago to free stuck pixels.

looks like a few others copied the idea and now there are lots

try the following or there could be others try google

http://www.jscreenfix.com/index.php

:)


Has anyone actually had any luck with one of these programs? Funnily enough my dead pixel is almost identical to the one shown in the picture on that site, a stuck red pixel on a similar (or identical) model of Samsung TV just above the power button. I've tried the software for half an hour but no change.

John
#10
John i tried this many times on an old 19"tft i got. Tried the massage and the program both with no luck at all. I have requested dthe laptop get sent back today, bargincrazy were absolutely fine about it and guess what, they will pick it up no charge !! Was expecting return posted but thats a bonus. Cant fault the company they seem top, just a shame about the laptop and they have no more in stock either. Have now gone for the HP 6715b instead. Better spec laptop that should work out pretty much the same price roughly. Would have liked someones comparison on the new Dell Vostro but noone spoke up so... :-P
#11
Not sure if this has been said above...

Stuck Pixel Fix 1:

- Put a cloth over your finger.
- Apply pressure to the area where the dead pixel is with your finger and hold for at least a few seconds before removing.
- If it's still there, attempt a couple more times to see if it goes. It's most likely a dead pixel if you see no change after attempting this a couple of times.

Stuck Pixel Fix 2:

- Turn your laptop off, remembering the position of the stuck pixel and positioning your finger before doing so.
- Once the laptop is off, apply pressure (with a cloth over your finger to avoid fingerprints) to the area where the stuck pixel is.
- Power on the laptop while keeping the pressure on the area where the stuck pixel is, keeping the pressure for it at least a few seconds after turning it on. Repeat as many times as you wish.
#12
Not seen a Vostro myself but they seem a good package, apart from being cheap they come with a spill-proof keyboard and onsite warranty.

John
#13
personally, I hate the left and right click buttons on the Vostros. They are however quite well made and the performance of them is very good. I have had 6 now for different people (family/friends) and they were all equal in build quality. I got Vista with the first then XP for the rest, I would certainly stick with XP for the meantime.

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