Deal extreme item not received help please - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Deal extreme item not received help please

wookiemummy Avatar
6y, 6d agoPosted 6 years, 6 days ago
I'm after a little advice please as I know I am not the only one this has happened to. I have bought an item from deal extreme 18 working days ago. I have asked for a refund but have been refused as they allow 2 months for delivery for an item with no tracking number. I paid though paypal and would like my refund now. I know before when I havent received an order I have been unable to have a refund to paypal due to the time limits and had to have a store credit which I don't want. Do I need to wait 2 months or can I demand my money now or am I able to claim yet through paypal.
I'm at work so sorry if I'm unable to reply for a while
Thank you for your help in advance
wookiemummy Avatar
6y, 6d agoPosted 6 years, 6 days ago
Options

All Comments

(18) Jump to unreadPost a comment
Comments/page:
[mod]#1
18 Working days is not enough.............they rarely get here in that time at the moment. You can claim in Paypal but that will also take about another 2 weeks to resolve as well.
#2
There is some sort of hold up in HK i think, read it on here last week
#3
Why not read their terms and condition before buying. You think its going to be uber quick on Hong Kong Post which is cheapest about especially as it is Christmas now. EMS priority mail took 2 weeks for me.

Edited By: strike on Dec 02, 2010 07:08
#4
I hope your stuff arrives. Twice mine failed to turn up from them, and PayPal could not recover my money for some reason.
#5
I know it takes a while and there was no rush but 2 months for a refund is rubbish! Couldn't sew it in terms and conditions but I shall have another look later.
Why couldn't paypal recover your money?
#6
I agree with the others 18 days isn't enough time for an item to arrive from China especially this time of year, but 2 months for a refund is a joke. Besides if you paid by PayPal you have a maximum period in which you can claim for non receipt. I am awaiting an item I ordered on 2 October which they only sent on 4th November. So as Paypal have a deadline for opening a dispute I will have to start a claim to be on the safe side then if the item arrives I will close it.
#7
I ordered Mario/Luigi Hat and earphones on 9th October. As they have info on they page that I packages should arrive withing upto 19 days (only first 5 days are working) i thought that those hats will be perfect for halloween (should receive it max 30 Oct, sent by EMS - ( http://help.dealextreme.com/Frequently%20Asked%20Questions.ashx#What_is_my_order_status_And_how_long_will_it_take_to_process_my_order_18 )

After 11 working days (that should last max 5 working days + 3 days) they dispatched luigi hat + earphones, 2 days later dispatched mario hat.

First "envelope" (bad packaging!) came a week ago! (after another 20 working days (4 weeks) - should be 14 days (2 weeks)), second "envelope" - two days ago (22 working days).

In "the mean time" I sent them a message that after 14 working days I didnt received anything, tracking number does not exists anywhere except honk kong post office (with info that they sent it to UK - thats all) and an answer was - check your local post office, wait another few/several days.

For me dealextreme does not exists anymore - im not gonna buy there anymore!
#8
I ordered something in October and arrived this week !!
#9
i ordered stuff on Oct 2nd and its still not here, filed with paypal and got a full refund! deal extreme gave me tracking numbers so thought all good until i tried to track them and you cant, so messaged them again to be give another set of tracking numbers, again not trackable, in the end they gave paypal a totally different set of tracking numbers so in total i had 5 sets of numbers , paypal refunded on day 20 of the claim. I ordered dsi cases off ebay and they were here in 6 days including a weekend.
Focal price order arrived in 10 days,
priceangels order arrived in 10 days.
there isnt much of a problem with the mail in Hong Kong if everything else i ordered arrived in pretty good time, Ive just ordered more dslite cases and the seller is estimating 7 days
#10
dcx_badass
I ordered 3rd October, dispatched the 12th, arrived last thursday. You've not waited long enough.


if my stuff was going to turn up it would have by now, something was wrong when they kept giving different tracking numbers
#11
Thanks peeps, I'll file a claim with paypal now just in case. To be honest it will probably be going back anyway as I have since found out it isn't a genuine item.
#12
wookiemummy
Thanks peeps, I'll file a claim with paypal now just in case. To be honest it will probably be going back anyway as I have since found out it isn't a genuine item.


was your order the Bakugan? I saw it on here after I'd ordered . I bought it Tesco with my vouchers in the end Santa had promised my boy one so i had to get it lol
#13
Yes the Bakugan one. I had genuinely believed it to be genuine. I know they do cheap stuff but didn't know they sold fake branded items. Not worth the risk. I shall get another handlauncher for him for his birthday if he misses it as christmas
#14
just reminded me! i ordered a switch like 3 weeks ago!
#15
wookiemummy
Yes the Bakugan one. I had genuinely believed it to be genuine. I know they do cheap stuff but didn't know they sold fake branded items. Not worth the risk. I shall get another handlauncher for him for his birthday if he misses it as christmas


have to say they looked the real deal, I am glad now they didnt arrive,
#16
Put my paypal dispute in last night and dealextreme have paid up within hours! 2 months!!!!! If I had waited for 2 months I wouldn't be able to raise a paypal dispute.....hmmmmm I wonder if that is anything to do with the 2 month ruling??!!! Last time i buy from them!
#17
wookiemummy
Put my paypal dispute in last night and dealextreme have paid up within hours! 2 months!!!!! If I had waited for 2 months I wouldn't be able to raise a paypal dispute.....hmmmmm I wonder if that is anything to do with the 2 month ruling??!!! Last time i buy from them!

if you had an email off them saying they had refund double check with paypal i mean phone them, i had the email and nothing went into paypal, forwarded the email to paypal still had to wait for them to investigate or what ever they do
#18
vinylandtrinkets
wookiemummy
Put my paypal dispute in last night and dealextreme have paid up within hours! 2 months!!!!! If I had waited for 2 months I wouldn't be able to raise a paypal dispute.....hmmmmm I wonder if that is anything to do with the 2 month ruling??!!! Last time i buy from them!

if you had an email off them saying they had refund double check with paypal i mean phone them, i had the email and nothing went into paypal, forwarded the email to paypal still had to wait for them to investigate or what ever they do


Thanks, it is an email from them and no money yet. I'll check it out

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!