Email just received from Debenhams:
A massive THANK YOU for bearing with us over the last year. We know there have been too many times when shopping online with us has been a struggle
I have never known such an inept customer service from an online company that is so different from the professional service given by the instore staff. The online sales end up in the website crashing and the quilts episode was beyond belief. Take the time to reply to the email if you get it and let rip.