Debenhams online orders - returning to store - help needed! - HotUKDeals
We use cookie files to improve site functionality and personalisation. By continuing to use HUKD, you accept our cookie and privacy policy.
Get the HUKD app free at Google Play

Search Error

An error occurred when searching, please try again!

Login / Sign UpSubmit

Debenhams online orders - returning to store - help needed!

hdixon85 Avatar
8y, 7m agoPosted 8 years, 7 months ago
I have made a few orders with Debenhams and have previously taken the items I don't want back to the store for a full refund, no problem. However, with my most recent order I took it back and they said that they could not do the refund as they don't stock the item.
I refuse to send anything back via the post as out of 3 parcels they have not refunded 2 of them automatically claiming they were never received and my proof of postage the only reason I managed to get the money back.

Online does not work for the link to store returns, can anyone tell me if they should take items back instore, I swear they used to say take anything back to the stores for a refund.

Thanks
Other Links From Debenhams:
hdixon85 Avatar
8y, 7m agoPosted 8 years, 7 months ago
Options

All Comments

(3) Jump to unreadPost a comment
Comments/page:
#1
Not any more - I ordered the caserole and it was damagerd and asked if I could take back but they said not has to be returned I arranged for courier to pick it up but as yet (2 wks) not received any refund so keep an eye on it as well
#2
Their customer service has always been shockingly appauling online, the stores (and great bargains) were the only reason I kept on buying things.
#3
check your delivery note it should state where you can return the item - or give you details of who to contact to request a return

Post a Comment

You don't need an account to leave a comment. Just enter your email address. We'll keep it private.

...OR log in with your social account

...OR comment using your social account

Thanks for your comment! Keep it up!
We just need to have a quick look and it will be live soon.
The community is happy to hear your opinion! Keep contributing!