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Debenhams online sale refund policy?

krato Avatar
5y, 7m agoPosted 5 years, 7 months ago
Has anyone tried to return anything from the Debenhams sale which was bought online? I had trouble understanding the refund policy so emailed Debenhams to ask if I could get a refund on the pair of Levis jeans which were posted on here last week. They said because they were reduced by more than 50% that I wasn't entitled to a refund or store credit and all they would accept was an exchange for another item out of their sales line.

The customer support didn't really read my email, as he said they have notices throughout the store, on tills and on the receipt stating they won't offer refunds. But I bought them online so I wouldn't have known that before buying them and I collected them at the collection desk, not whilst browsing clothes or going to a checkout till so I didn't come accross any signs! And I didn't receive a store receipt, just the one in the package which states nothing about no sales returns!

I've never heard of an online clothing retailer which won't offer a refund on clothes! How are you to know what kind of quality, or fit they are? I can't even get a refund under the distance selling regulations because they were delivered to store last wednesday and I wasn't able to collect them until the weekend and it starts from the day they were delivered to store!

Really peed off now, I don't know if to bother going tonight to see if I can get a refund on them, after reading other posts on google about it, debenhams don't seem to give a sh*t about making unhappy customers.
Other Links From Debenhams:
krato Avatar
5y, 7m agoPosted 5 years, 7 months ago
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banned#1
so you took 5 days from receiving them to even decide you didnt want them? oO
#2
i would send that fool at debenhams a really harsh email saying that he should read the email before he start going out advice. Then explain to him what exactly you want. If all else fails, go back in sort with no receipt as claim it was a gift but you want an exchange.

I personally dont do this but my last few deals with debenhams have been very bitter.

fight the power!
#3
csiman
so you took 5 days from receiving them to even decide you didnt want them? oO


I knew straight away that they didn't fit as I tried them on, but with them stating 28 days refund on the receipt I didn't think twice about rushing into doing anything, and I hadn't heard of the 7 day distance selling regulation before! I emailed them on the monday as I didn't understand how to send them back, their returns page is insanely long and complicated, I only just received the email reply yesterday evening.
#4
Rupz
i would send that fool at debenhams a really harsh email saying that he should read the email before he start going out advice. Then explain to him what exactly you want. If all else fails, go back in sort with no receipt as claim it was a gift but you want an exchange.

I personally dont do this but my last few deals with debenhams have been very bitter.

fight the power!


I've just sent a long reply now, it made me so angry! I'm not sure returning it without a receipt would work, if they have crappy aftersales they're not going to want to exchange/refund a product with no receipt! But I guess it might be worth a try :/ Heres the email they sent:


Dear Customer,
I can confirm that any merchandise a customer deems to be unsuitable purchased at a reduced price of 50% or more returned within 28 days with proof of purchase will be offered an exchange only.

The wording on the back of our receipts incorporates this aspect of the policy and notices reflecting this are clearly signed within the departments of the store. The policy does not affect your statutory rights relating to faulty or mis-described goods.

This does not minimise your own concerns, however, and I would like to assure you that the situation regarding the Returns Policy will, as ever, be closely monitored; should we determine that further decisions need to be made, these will be duly carried out.

In the meantime, I would like to thank you for taking the time to provide us with this feedback and should you at any time have further enquiries or requests for assistance, please do not hesitate to contact me.
banned#5
krato
csiman
so you took 5 days from receiving them to even decide you didnt want them? oO


I knew straight away that they didn't fit as I tried them on, but with them stating 28 days refund on the receipt I didn't think twice about rushing into doing anything, and I hadn't heard of the 7 day distance selling regulation before! I emailed them on the monday as I didn't understand how to send them back, their returns page is insanely long and complicated, I only just received the email reply yesterday evening.

fair enough - just go to the store with the receipt then. They cant argue with you when receipt clearly shows 28 days refund.
#6
krato
Rupz
i would send that fool at debenhams a really harsh email saying that he should read the email before he start going out advice. Then explain to him what exactly you want. If all else fails, go back in sort with no receipt as claim it was a gift but you want an exchange.

I personally dont do this but my last few deals with debenhams have been very bitter.

fight the power!

I've just sent a long reply now, it made me so angry! I'm not sure returning it without a receipt would work, if they have crappy aftersales they're not going to want to exchange/refund a product with no receipt! But I guess it might be worth a try :/ Heres the email they sent:


Dear Customer,
I can confirm that any merchandise a customer deems to be unsuitable purchased at a reduced price of 50% or more returned within 28 days with proof of purchase will be offered an exchange only.

The wording on the back of our receipts incorporates this aspect of the policy and notices reflecting this are clearly signed within the departments of the store. The policy does not affect your statutory rights relating to faulty or mis-described goods.

This does not minimise your own concerns, however, and I would like to assure you that the situation regarding the Returns Policy will, as ever, be closely monitored; should we determine that further decisions need to be made, these will be duly carried out.

In the meantime, I would like to thank you for taking the time to provide us with this feedback and should you at any time have further enquiries or requests for assistance, please do not hesitate to contact me.

well it seems they will offer you an exchange, just exchange it for soemthing else. I woudl go back in to the shop and see if there is anything you would like, if not give it back and LET THEM ask if you want store credit. If they dont ask, well time to pipe up. I have seen people who have been agressive with them and won, personally its not soemthing i would do.

Top tip;

find a womwn who is not on her ...... month
say hi, be nice, talk about how nice it is outside or whatever women do for small talk
say you would like a refund
bing bang bosch!
#7
Rupz


well it seems they will offer you an exchange, just exchange it for soemthing else. I woudl go back in to the shop and see if there is anything you would like, if not give it back and LET THEM ask if you want store credit. If they dont ask, well time to pipe up. I have seen people who have been agressive with them and won, personally its not soemthing i would do.

Top tip;

find a womwn who is not on her ...... month
say hi, be nice, talk about how nice it is outside or whatever women do for small talk
say you would like a refund
bing bang bosch!


haha, I always wish I knew someone who worked at every shop in the country! Would make things a lot easier. They say they'll offer an exchange but from what I've read you can only exchange from items in the sales section- which nothing is left- i never shop at debenhams, the clothes aren't my style! lol And they don't offer store credit- but I guess if I go tonight I'll see what they say.


Edited By: krato on Apr 28, 2011 14:09
#8
krato
Rupz


well it seems they will offer you an exchange, just exchange it for soemthing else. I woudl go back in to the shop and see if there is anything you would like, if not give it back and LET THEM ask if you want store credit. If they dont ask, well time to pipe up. I have seen people who have been agressive with them and won, personally its not soemthing i would do.

Top tip;

find a womwn who is not on her ...... month
say hi, be nice, talk about how nice it is outside or whatever women do for small talk
say you would like a refund
bing bang bosch!

haha, I always wish I knew someone who worked at every shop in the country! Would make things a lot easier. They say they'll offer an exchange but from what I've read you can only exchange from items in the sales section- which nothing is left- i never shop at debenhams, the clothes aren't my style! lol And they don't offer store credit- but I guess if I go tonight I'll see what they say.


go a little later when the store is full of kids who just dont care and want to go out and get s*it faced...they will do it for you in a flash
1 Like #9
I've had sale items delivered via courier and returned them the same way.

I would just take them back to store with the invoice that was in the parcel,you will probably get your refund.
1 Like #10
Ok it turns out that Debenhams customer support staff don't have a clue what they are talking about! Under the Distance selling regulations I'm entitled to a full refund, as it's 7 WORKING days. I rang debenhams, and got through to someone who said it was 7 working days from the time of order... which I thought was a bit iffy, so I rang back again and they said the "no refund on 50% sales" only counts if you bought something in store, online it doesn't count and you have 28 days to return anything, sale or not... GRRR! Anyway, going to take a trip to Debenhams to see what they say there *sigh*
banned#11
Rupz
krato
Rupz
i would send that fool at debenhams a really harsh email saying that he should read the email before he start going out advice. Then explain to him what exactly you want. If all else fails, go back in sort with no receipt as claim it was a gift but you want an exchange.

I personally dont do this but my last few deals with debenhams have been very bitter.

fight the power!


I've just sent a long reply now, it made me so angry! I'm not sure returning it without a receipt would work, if they have crappy aftersales they're not going to want to exchange/refund a product with no receipt! But I guess it might be worth a try :/ Heres the email they sent:


Dear Customer,
I can confirm that any merchandise a customer deems to be unsuitable purchased at a reduced price of 50% or more returned within 28 days with proof of purchase will be offered an exchange only.

The wording on the back of our receipts incorporates this aspect of the policy and notices reflecting this are clearly signed within the departments of the store. The policy does not affect your statutory rights relating to faulty or mis-described goods.

This does not minimise your own concerns, however, and I would like to assure you that the situation regarding the Returns Policy will, as ever, be closely monitored; should we determine that further decisions need to be made, these will be duly carried out.

In the meantime, I would like to thank you for taking the time to provide us with this feedback and should you at any time have further enquiries or requests for assistance, please do not hesitate to contact me.


well it seems they will offer you an exchange, just exchange it for soemthing else. I woudl go back in to the shop and see if there is anything you would like, if not give it back and LET THEM ask if you want store credit. If they dont ask, well time to pipe up. I have seen people who have been agressive with them and won, personally its not soemthing i would do.

Top tip;

find a womwn who is not on her ...... month
say hi, be nice, talk about how nice it is outside or whatever women do for small talk
say you would like a refund
bing bang bosch!

Jeez - keep up! OP said that in the very first paragraph
#12
csiman
Rupz
krato
Rupz
i would send that fool at debenhams a really harsh email saying that he should read the email before he start going out advice. Then explain to him what exactly you want. If all else fails, go back in sort with no receipt as claim it was a gift but you want an exchange.

I personally dont do this but my last few deals with debenhams have been very bitter.

fight the power!

I've just sent a long reply now, it made me so angry! I'm not sure returning it without a receipt would work, if they have crappy aftersales they're not going to want to exchange/refund a product with no receipt! But I guess it might be worth a try :/ Heres the email they sent:


Dear Customer,
I can confirm that any merchandise a customer deems to be unsuitable purchased at a reduced price of 50% or more returned within 28 days with proof of purchase will be offered an exchange only.

The wording on the back of our receipts incorporates this aspect of the policy and notices reflecting this are clearly signed within the departments of the store. The policy does not affect your statutory rights relating to faulty or mis-described goods.

This does not minimise your own concerns, however, and I would like to assure you that the situation regarding the Returns Policy will, as ever, be closely monitored; should we determine that further decisions need to be made, these will be duly carried out.

In the meantime, I would like to thank you for taking the time to provide us with this feedback and should you at any time have further enquiries or requests for assistance, please do not hesitate to contact me.

well it seems they will offer you an exchange, just exchange it for soemthing else. I woudl go back in to the shop and see if there is anything you would like, if not give it back and LET THEM ask if you want store credit. If they dont ask, well time to pipe up. I have seen people who have been agressive with them and won, personally its not soemthing i would do.

Top tip;

find a womwn who is not on her ...... month
say hi, be nice, talk about how nice it is outside or whatever women do for small talk
say you would like a refund
bing bang bosch!
Jeez - keep up! OP said that in the very first paragraph

But the email from Debemhans doesnt !
#13
Email from Debenhams doesn't say your selection is limited to the sales items, but there are hundreds of posts on different forums, including MSE where people have been in the same situation, they seem to offer an exchange from sale items only.

Anyhoo! I should (fingers crossed) be ok, because due to the long weekend, bank holidays etc, I'm within 7 WORKING days of the distance selling act therefore I should be entitled to a full refund- if the simpletons at Debenhams agree. Will be nipping down at 6, they close at 8pm.
banned#14
Rupz
csiman
Rupz
krato
Rupz
i would send that fool at debenhams a really harsh email saying that he should read the email before he start going out advice. Then explain to him what exactly you want. If all else fails, go back in sort with no receipt as claim it was a gift but you want an exchange.

I personally dont do this but my last few deals with debenhams have been very bitter.

fight the power!


I've just sent a long reply now, it made me so angry! I'm not sure returning it without a receipt would work, if they have crappy aftersales they're not going to want to exchange/refund a product with no receipt! But I guess it might be worth a try :/ Heres the email they sent:


Dear Customer,
I can confirm that any merchandise a customer deems to be unsuitable purchased at a reduced price of 50% or more returned within 28 days with proof of purchase will be offered an exchange only.

The wording on the back of our receipts incorporates this aspect of the policy and notices reflecting this are clearly signed within the departments of the store. The policy does not affect your statutory rights relating to faulty or mis-described goods.

This does not minimise your own concerns, however, and I would like to assure you that the situation regarding the Returns Policy will, as ever, be closely monitored; should we determine that further decisions need to be made, these will be duly carried out.

In the meantime, I would like to thank you for taking the time to provide us with this feedback and should you at any time have further enquiries or requests for assistance, please do not hesitate to contact me.


well it seems they will offer you an exchange, just exchange it for soemthing else. I woudl go back in to the shop and see if there is anything you would like, if not give it back and LET THEM ask if you want store credit. If they dont ask, well time to pipe up. I have seen people who have been agressive with them and won, personally its not soemthing i would do.

Top tip;

find a womwn who is not on her ...... month
say hi, be nice, talk about how nice it is outside or whatever women do for small talk
say you would like a refund
bing bang bosch!

Jeez - keep up! OP said that in the very first paragraph


But the email from Debemhans doesnt !

Are you drunk or just retarded? You even highlighted the part where OP was offered an exchange

some people! lolz
1 Like #15
csiman

Are you drunk or just retarded? You even highlighted the part where OP was offered an exchange

some people! lolz


I think Rupz means I stated that the exchange was limited to sales items, wheras the email doesn't state that :/
#16
csiman
Rupz
csiman
Rupz
krato
Rupz
i would send that fool at debenhams a really harsh email saying that he should read the email before he start going out advice. Then explain to him what exactly you want. If all else fails, go back in sort with no receipt as claim it was a gift but you want an exchange.

I personally dont do this but my last few deals with debenhams have been very bitter.

fight the power!

I've just sent a long reply now, it made me so angry! I'm not sure returning it without a receipt would work, if they have crappy aftersales they're not going to want to exchange/refund a product with no receipt! But I guess it might be worth a try :/ Heres the email they sent:


Dear Customer,
I can confirm that any merchandise a customer deems to be unsuitable purchased at a reduced price of 50% or more returned within 28 days with proof of purchase will be offered an exchange only.

The wording on the back of our receipts incorporates this aspect of the policy and notices reflecting this are clearly signed within the departments of the store. The policy does not affect your statutory rights relating to faulty or mis-described goods.

This does not minimise your own concerns, however, and I would like to assure you that the situation regarding the Returns Policy will, as ever, be closely monitored; should we determine that further decisions need to be made, these will be duly carried out.

In the meantime, I would like to thank you for taking the time to provide us with this feedback and should you at any time have further enquiries or requests for assistance, please do not hesitate to contact me.

well it seems they will offer you an exchange, just exchange it for soemthing else. I woudl go back in to the shop and see if there is anything you would like, if not give it back and LET THEM ask if you want store credit. If they dont ask, well time to pipe up. I have seen people who have been agressive with them and won, personally its not soemthing i would do.

Top tip;

find a womwn who is not on her ...... month
say hi, be nice, talk about how nice it is outside or whatever women do for small talk
say you would like a refund
bing bang bosch!
Jeez - keep up! OP said that in the very first paragraph

But the email from Debemhans doesnt !
Are you drunk or just retarded? You even highlighted the part where OP was offered an exchange

some people! lolz

Im drunk... your retarded! :)
2 Likes #17
Well good news, I managed to get a refund! The assistant said the guy who emailed me didn't have a clue what he was talking about- and theres 28 days to return any items bought online!
#18
krato
Well good news, I managed to get a refund! The assistant said the guy who emailed me didn't have a clue what he was talking about- and theres 28 days to return any items bought online!

well done, if in doubt as rupz :D
#19
thanks for this blog guys. i bought a few sale items and just e-mailed debenhams customer services the same question as OP.

well not waiting for reply since i thought i was allowed to refund and i am from the last post of op. thanks for saving me the hassle!

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