Has anyone tried to return anything from the Debenhams sale which was bought online? I had trouble understanding the refund policy so emailed Debenhams to ask if I could get a refund on the pair of Levis jeans which were posted on here last week. They said because they were reduced by more than 50% that I wasn't entitled to a refund or store credit and all they would accept was an exchange for another item out of their sales line.
The customer support didn't really read my email, as he said they have notices throughout the store, on tills and on the receipt stating they won't offer refunds. But I bought them online so I wouldn't have known that before buying them and I collected them at the collection desk, not whilst browsing clothes or going to a checkout till so I didn't come accross any signs! And I didn't receive a store receipt, just the one in the package which states nothing about no sales returns!
I've never heard of an online clothing retailer which won't offer a refund on clothes! How are you to know what kind of quality, or fit they are? I can't even get a refund under the distance selling regulations because they were delivered to store last wednesday and I wasn't able to collect them until the weekend and it starts from the day they were delivered to store!
Really peed off now, I don't know if to bother going tonight to see if I can get a refund on them, after reading other posts on google about it, debenhams don't seem to give a sh*t about making unhappy customers.