I am wondering if I am the only one always getting Debenhams orders getting canceled after a long silence?
I wrote them below letter after several annoying cancellations.
Can you please pass my message to your manager of online shopping.
My name is Ilkin-one of your online customers living in central Reading.
I am shopping a lot online and prefer it. As you understand it online shop is becomes more and more popular. I had a chance to shop online with Debenhams severals times.
The reason I am writing to you is to inform you that unfortunately Debenham's online is most worth shop I have ever seen. Many of my orders are just gets cancelled after a week or two with no explanation. I tried to get explanations several times and sometimes got letters saying we are sorry but the item is out of stock. I have no idea how your store is organised.
Last time I saw ad saying Debenhams discounts starts in boxing day at 26-th of December and 27-th in store. So decided to grab a bargain online as sounded like an advantage in comparison to in-store shopping.
I "bought" only three items. After a week I got a letter saying sorry two of the items are out of stock. And today I got a letter with return form etc like a delivery but not with an ordered item but a piece of paper saying:"we thought it is in stock but it is not".
1) Are you getting orders in a one central location then passing it to local store which trying to find items in local store?
a) If yes, why do not add a small print saying please go to store if you really want an item?
b) If no, then what is the reason of so awful organisation?
2) Why your cancellation email NEVER says the reason?
it really annoys me and I am sure I am not the only one.
I hope you this will give you some ideas to improve your online shop.
Hope from hearing from you.