I ordered a http://www.microwarehouse.co.uk/catalogue/item/SAMDCA02
Schneider camera lens from microwarehouse.co.uk about two weeks ago, next day delivery.
The lens was shown as out of stock, but I contacted them and was told that there would be a shipment arriving within the next two days. I got charged for it on the day of purchase. Four days later, no lens; I decided to give them a ring (after they ingored my second email). This time I was told that their supplier had screwed up, and there is a 4 day lead time. Fast forward 5 days, still nothing, and this time I'm told that *might* get more stock by next Monday.
Now, I really don't want to cancel the order, as the lens is 2-3x the price everywhere else, and I can wait, as much as it pains me. Still, this is ridiculous. I know it isn't their fault if their supplier messes up, but now I'm the one who is inconvenienced.
Now, is there anything I can do to get some sort of compensation for my lost time? Should I maybe try arguing for them to waive the delivery charge? Have you guys been able to get anything out of situations like this?
Last time I was in a similar situation I ordered a monitor off aria.co.uk - it was in stock at the time, but by the time they completed their idiotic security checks it had sold out. After two months and about £20 worth of phone calls I cancelled the order. Hope it doesn't end up like this again.