DELL delays! - HotUKDeals
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DELL delays!

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8y, 10m agoPosted 8 years, 10 months ago
I ordered a new laptop on the 26th. I was given an estimated delivery date of 5th March and I've just received an email to say they now expect it to be delivered on the 7th April!!!

That's ridiculous. I'll bet they've charged my credit card in the meantime too. I've also ordered a desktop and I'm terrified that's going to take a month or twoo.

Does anyone else have this problem with DELL? Any ideas on how to rush them along?
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8y, 10m agoPosted 8 years, 10 months ago
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1 Like #1
wow over a month of delay

considering how fast computer prices fall, i'm pretty sure u'll be paying premium price before you even receive your machine...
i would cancel and buy elsewhere right now!
#2
Yeah! Exactly what I was thinking!
1 Like #3
Email them and chase it up.

We had a delivery estimate the of 2 weeks, then it was pushed back to over a month.
Emailed them and said i wasnt happy and thinking about cancelling as over a month is a joke, got it just under the 3 week mark.
And yea, they take the money when you place the order, quite bad really
1 Like #4
I mentioned in another thread somewhere that when I bought my 22"monitor, they put back the delivery date twice. I emailed them saying I was not very happy and it was not a very good first impression. A customer service chap rang full of apologies and telling me he was passing it to his supervisor. He rang back next day telling me they were giving me £20 refund. He rang a couple of times after that following the order and checking I was happy. Very good service I thought. When I checked my credit card statement they had put the £20 through twice. :)
Well worth contacting them.
#5
Great. I'll try emailing them. Thank you. rep added.
#6
I ordered an XPS laptop Sunday Night (effectively monday) and it was dispatched on the tuesday, and I had it on the Friday (28/02/2008) (would have been Thursday if delivery companies were worth their colour.

PS. the estimated delivery date by dell said 13/03/2008.
#7
Oh right. Great. Did they call to tell you that it would arrive earlier than expected?

I'm assuming in my case it will still take a while regardless because they wouldn't have written otherwise. sigh!
#8
Dell dates are always long - but the 3 machines I've ordered from them have all comes weeks before the estimated date.
#9
brokenarrow
Oh right. Great. Did they call to tell you that it would arrive earlier than expected?
llll
I'm assuming in my case it will still take a while regardless because they wouldn't have written otherwise. sigh!


only call I got was an automated one from the deliver company to organise a delivery date, once your order reaches the "Dispatched" status on Dells order checker, you should have it within 2/3days, but it's the pre-production and build stages which take the most time.

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