Dell have cancelled my order! Any ideas? - HotUKDeals
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Dell have cancelled my order! Any ideas?

baconinabap Avatar
8y, 6m agoPosted 8 years, 6 months ago
Did anyone else order the 2 x 250gb external hard-drives?

If so, check your email.

Dell sent me an email this morning..

"Dear Customer,

I am sorry to say that weve had an error in our systems, and the product you thought you were ordering was wrongly described on our website. The product code and price of your order related to a completely different product, and was incorrectly linked to the description of the Iomega Hard Disc Drive you requested. In fact, this is a discontinued product and is no longer in stock.

Due to this, your Dell Order Iomega Order Number: ********** has been cancelled. Within the next 5 working days any pre-authorisation on your credit/debit card will be cancelled and we will refund to your card any money already collected.

To place your order for a different Hard Disc Drive, please go to http://www.dell.com or talk to your sales agent.

We are sorry for the inconvenience that this error has caused, and thank you again for choosing Dell.

Dell"

Does anyone else feel annoyed by there lax attitude?

:-(
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baconinabap Avatar
8y, 6m agoPosted 8 years, 6 months ago
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#1
Can't say that I didn't seeit coming...
#2
Dell are not that stupid. Especially so when people buy ridiculous amounts.

Anyone remember the terabyte hard-drive misprice?
#3
What a surprise. Surely you didn't expect them to just arrive?
#4
backtothecaves
What a surprise. Surely you didn't expect them to just arrive?

Actually i did...
they offered something for sale and i accepted their offer. if they can't police their own catalogue that's their problem not mine. [and i know that's not how the law works - but it should be
if it has been £2.49 then we'd know we'd be taking a punt on a mis-price...
if they'd mis-priced it at £250 and i'd bought it; would they be offering me my money back - i don't think so.]
and the price wasn't completely off the wall. yes we knew it was an old model and about half the price you'd expect for one twice the size (i paid about £75 last year for the 500G version).
#5
I fully expected mine to be cancelled, and it was. No point spilling any more ink about it. :thumbsup:
#6
Mine did as well, didnt expect to get them. Very doubtful that you'd ever get a mis-price unless it wasnt posted on here
#7
Hi,

I received a message this morning indicating a new delivery date of the 2nd June...Still waiting :D

Karem
#8
Can anyone smell deja vu?
#9
I got this earlier

Thank you for your recent order with Dell.



Unfortunately, the demand for the product you have ordered has exceeded our forecast and we need to revise the estimated delivery date given when you placed the order.



The revised estimated delivery date for your Dell order is :

june 2nd?.
#10
callmejoe
Actually i did...
they offered something for sale and i accepted their offer. if they can't police their own catalogue that's their problem not mine. [and i know that's not how the law works - but it should be
if it has been £2.49 then we'd know we'd be taking a punt on a mis-price...
if they'd mis-priced it at £250 and i'd bought it; would they be offering me my money back - i don't think so.]
and the price wasn't completely off the wall. yes we knew it was an old model and about half the price you'd expect for one twice the size (i paid about £75 last year for the 500G version).


Call a lawyer. :thumbsup:
#11
thesaint
Call a lawyer. :thumbsup:

And after spending £50-75K in legal fees I'd get my £25 Drive :prop:
Thanks, but I'll just moan a bit more to myself...
banned#12
[admin]#13
As Lumoruk says- please use the thread in the link above to discuss this matter :)

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