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Dell Laptop not working

croydebay21 Avatar
6y, 5d agoPosted 6 years, 5 days ago
Hi, wonder if anyone has any knowledge that may help?
Our son's laptop has suddenly stopped working. It is only a year old, but out of guarantee.

It's not a power problem as I've tried the same battery from another Dell.
The screen shows nothing at all when you switch it on from the "on button" above the keyboard. The first blue light is on and nothing else.
I have tried to use the Vista recovery disk and it plays but still nothing shows up.
A relative says its prob. the hard drive gone and to take it to PC World, but wonder if theres anything else I can do ??
As I have a Dell would it help to connect them? Worried it might be a virus although have Kapersky on it.

thanks very much
Rosemary
Other Links From Dell:
croydebay21 Avatar
6y, 5d agoPosted 6 years, 5 days ago
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Comments/page:
#1
Is the screen doing anything? If not then you have your answer right there.
#2
Lost Symphonies
Is the screen doing anything? If not then you have your answer right there.


+1 if it was just the hard disk then the bios would show on the screen. Have you an external monitor or TV to test the output to?
#3
if its just a year old i would get in touch with dell and tell the you expect one of there laptops to last more then a year, a friend of mine had a problem with a dell which was 18 months old and they repaired it free of charge ,
#4
What's the exact Dell model? Usually you can find Dell service manuals online which will give us based on that light that stays on an error code in the manual to find out what the issue is.
#5
If it's the hard drive you'd still be able to get into the BIOS, is the screen 100% dark? Try shinning a torch at it when its on, it may be the inverter.
#6
Does the machine give any indication it's starting up at all such as the caps lock/num lock lights working just after you've powered it on? I agree with the above comments that it's probably not the hard drive if that was the case the machine would start up as normal (showing the Dell logo with load bar first) then fail when it tried to load the operating system. If you're seeing no activity from the caps/num lock keys either then it's probably not the screen.

John
#7
got same problem on Dell D620. motherboard has gone cos of a known nvidia graphics issue. lappy powers on but nothing on screen & no hd activity.
#8
this happened to my desktop a few yers ago- the prob turned out to be a dead motherboard..
#9
Thank you very kind of you all to respond. Just got in from work so this is short....basically the screen is dead/black nothing happening at all. The only light that shows is the normal power-on light. Nothing else . If it's the motherboard presume it will be am expensive or not worthwhile repair? ;(
#10
If anyone ever tells you "It's probably the..." and advises you to take it to PC World, you should never take any form of tech advice from them again. Seriously.

Anyway, I used to work at Dell tech support, and policy while I was there was that if you phone up and tell us what's wrong, we'll guide you through the exact troubleshooting steps we'd take you through normally, except if we can't provide a fix on the phone, we'd send you a quote for a new part. Personal policy was to do this while hinting subtly that it might be cheaper for you to buy the part yourself and fit it than pay £700, or whatever we asked for an OOW repair on something trivial. I suggest you speak to Dell, they really are going to know more about your system and be better equipped to help you than anyone here, especially if the problem or diagnostic readout is something specific.
#11
dxx
If anyone ever tells you "It's probably the..." and advises you to take it to PC World, you should never take any form of tech advice from them again. Seriously. Anyway, I used to work at Dell tech support, and policy while I was there was that if you phone up and tell us what's wrong, we'll guide you through the exact troubleshooting steps we'd take you through normally, except if we can't provide a fix on the phone, we'd send you a quote for a new part. Personal policy was to do this while hinting subtly that it might be cheaper for you to buy the part yourself and fit it than pay £700, or whatever we asked for an OOW repair on something trivial. I suggest you speak to Dell, they really are going to know more about your system and be better equipped to help you than anyone here, especially if the problem or diagnostic readout is something specific.

Thank you dxx, TBH the person who suggested PCworld was someone at work and not teccy at all, I wouldnt use them. Have spoken to Dell, its out of warranty and no, they won't play ball, so to speak, as suggested by another poster. They have quoted me £312 as it is the motherboard. reduced from £367 !! I am going to call a recommended small local shop, although its looking like it would be cheaper to buy another one :( What a time of year for it to go, although he needs it for studying so its not an option not to have one.
thanks for all the replies......
1 Like #12
Tell them to phone dell up and ask nicely for it to be replaced/ repaired for free or you'll have to go onto hukd and mse and tell them a laptop manufactured by dell only lasts 1 year
#13
croydebay21
Thank you dxx, TBH the person who suggested PCworld was someone at work and not teccy at all, I wouldnt use them. Have spoken to Dell, its out of warranty and no, they won't play ball, so to speak, as suggested by another poster. They have quoted me £312 as it is the motherboard. reduced from £367 !! I am going to call a recommended small local shop, although its looking like it would be cheaper to buy another one :( What a time of year for it to go, although he needs it for studying so its not an option not to have one.
thanks for all the replies......


Ouch.

Just out of curiosity, what troubleshooting steps did they take you through? They should've asked you to disconnect the harddrive, optical drive, all peripherals, the battery, both sticks of RAM (and then try booting with just one at a time, trying each slot with each module), the WiFi card, the battery, and to try reseating the CPU. Did they take you through all that? 'Tis just, misdiags are possible, especially if they don't troubleshoot fully. Dell should only conclude that the motherboard's dead if they've ruled out everything else attached to it, and Idon't want to see them getting it wrong, since it could be hella expensive.
#14
What you have to do is write Dell a letter. It may be out of warranty but you are still covered by the sales of good act (which I think covers laptops for 3 or 4 years). Send the letter recorded delivery, and state this explicitly. Also state the fault was inherent and not caused by yourself.

Here is an example for a PS3 (but the same applies here)
http://whatconsumer.co.uk/faulty-playstation-3/
#15
dxx all they did was get me to press D to check monitor !
have phoned the local repair shop and they said it could be graphics card instead.
I am going to try and do a letteras abf2 suggested......many thanks for that :) and maybe suggest the forums as well

will let you know how I get on. thank you again everyone

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