Dell Laptop: Should I refuse to take delivery of my order ? - HotUKDeals
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Dell Laptop: Should I refuse to take delivery of my order ?

amithanda Avatar
7y, 1m agoPosted 7 years, 1 month ago
I ordered a Dell Vostro Laptop but I have changed my mind since I ordered,
added to that Dell are taking a lot of time to deliver it mid Jan times.

I am thinking should I refuse delivery of my order, will I get my money back on my credit card ?

I have tried calling dell customer care but nobody seems to pick up the phone on the other side to talk to me. :(
Other Links From Dell:
amithanda Avatar
7y, 1m agoPosted 7 years, 1 month ago
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Comments/page:
#1
e-mail them
banned#2
it will be quicker to take delivery and arrange a return
#3
Put simply.

You can't.

If it wasn't a dell you'd be able to cancel under the sale of goods act distance selling regulations.
BUT

as It's a Dell you can't, because they personalise every order (probably to get around the regulations)
Personalised orders no matter how personalised are exempt from the distance selling regulations and you have no right to return or refuse the goods unless they are faulty.

If you simply refuse to accept them you lose the money you have paid.
#4
Also because it is a Vostro it is a business contract so DSR dont apply ,
#5
It can be done, becuase I've done it before.

I stopped using Dell years ago because it was impossible to speak to them and get problems sorted. I also had a laptop that took ages to be delivered so I had to buy elsewhere in a hurry. In the end I called my credit card company and they tried to chase up Dell. The credit card company refunded me with no further hassle and told me that they were having a lot of problems contacting Dell for a number of customers.

Edit: I forgot to mention: email was a waste of time too!

It sounds like Dell haven't resolved customer support and that's shame because Dell used to be a great company to do business with. I'll continue to ignore their offers for the time being. Hope you get your problem sorted.
#6
Have you tried online live help, I usually found them to be ok
#7
Consumers may cancel their Orders for [COLOR="Red"]any reason[/COLOR] until, but no later than: 7.3.1 the end of the 7th "working day" (days other than weekend days & public holidays) after the day of receipt of the Product &/or of the Service Order Confir-mation (as applicable);

or 7.3.2 the end of the 7th working day after the date when all such information required by law is supplied.

7.4 Consumers' right to cancel Software that is supplied on CD, DVD or other similar storage devices is also lost if the Software is unwrapped.

7.5 On cancellation of Products Consumer is obliged to return the goods to Dell in their original condition, undamaged & at the cost of Consumer. Consumer shall take reasonable care to ensure that the goods are not damaged whilst in transit using means arranged by Consumer. Whilst in possession of the goods Consumer shall be under a duty to take reasonable care of them. Dell shall take action against Consumer for goods returned which have been made unfit for resale or damaged whilst in the possession of Consumer.

7.6 The provisions of Clauses 7.3, 7.4 & 7.5 do not apply to Product or Software that is damaged or defective.

7.7 On cancellation of the Order Dell will refund the price paid, less the direct cost of recovering the goods (when applicable), within a period of 30 days from date of cancella-tion.
#8
itsduke
Consumers may cancel their Orders for [COLOR="Red"]any reason[/COLOR] until, but no later than: 7.3.1 the end of the 7th "working day" (days other than weekend days & public holidays) after the day of receipt of the Product &/or of the Service Order Confir-mation (as applicable);

or 7.3.2 the end of the 7th working day after the date when all such information required by law is supplied.

7.4 Consumers' right to cancel Software that is supplied on CD, DVD or other similar storage devices is also lost if the Software is unwrapped.

7.5 On cancellation of Products Consumer is obliged to return the goods to Dell in their original condition, undamaged & at the cost of Consumer. Consumer shall take reasonable care to ensure that the goods are not damaged whilst in transit using means arranged by Consumer. Whilst in possession of the goods Consumer shall be under a duty to take reasonable care of them. Dell shall take action against Consumer for goods returned which have been made unfit for resale or damaged whilst in the possession of Consumer.

7.6 The provisions of Clauses 7.3, 7.4 & 7.5 do not apply to Product or Software that is damaged or defective.

7.7 On cancellation of the Order Dell will refund the price paid, less the direct cost of recovering the goods (when applicable), within a period of 30 days from date of cancella-tion.


Business Users:
7.8 Notwithstanding anything herein to the contrary (including without limitation Clauses 3.3 & 3.4), Business Users may only reject Product for material non-conformity with the Product Description by providing written notice to Dell within 7 days after delivery or otherwise shall be deemed to have accepted the Products

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