Bought an XPS desktop 8 months ago and now it seems the hard drive is failing, went through dell diagnostics who agreed to send out an engineer as I had paid extra for next business day on site cover.
I takes the day off work (Holiday) and waits for the engineer to show, gets a call at 10am, engineer will be with you between 1pm and 5.30pm, not wanting to miss the engineer I spends the next few hours at home, then I get another call at 2pm saying that all engineers are busy and will not be able to attend today.
So I have paid extra for the warranty and taken a days holiday and Dell engineers do not show, want me to make another date, told them I will need to get back to wok first before I can commit to taking another holiday.
How do I stand? Do dell offer compensation in these situations, best of all they are trying to flog me an additional 3 years extended warranty.
Anyone had this in the past?