My Vostro 1700 laptop is having some amazingly bad issues with the screen backlight and it is just under the 30 days old period.
I contacted Dell by email with no response so I called them and surprise surprise indians. To cut a long story short the guy arranged for a engineer to visit on site tomorrow to replace the LCD screen and the graphics card.
Now what are my rights? This is a pristine laptop, I took it out of the box, noticed the issue and stuck it back in the box.
-Do I let him just do the repair and then see what happens? Do I still have my rights to a new replacement if the repair is **** or dosen't solve anything?
-Can the engineer go 'Yep theres a problem' and then call Dell himself and say 'the guys laptop is under 30 days old, he wants a replacement rather than me carrying out a repair'
-What are the official trading standard laws relating to exchanges and repairs?