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Dell Returns

£0.00 @ Dell
Hi everyone, I bought a Dell Inspiron 530 Desktop a few weeks ago (about 3) and I keep having keyboard errors at startup, 'Keyboard Failure, press F1 to continue' and I have to switch the pc off b… Read More
Bryan839 Avatar
9y, 9m agoPosted 9 years, 9 months ago
Hi everyone,

I bought a Dell Inspiron 530 Desktop a few weeks ago (about 3) and I keep having keyboard errors at startup, 'Keyboard Failure, press F1 to continue' and I have to switch the pc off by the power, take the keyboard usb out and reinsert. This sometimes gets rid of the problem but other times it doesnt. I have to turn it off and on about 5 times most days before it starts. Im just wondering because its so new could I ask dell to collect it and get a refund.

I have also tried other keyboards (usb) and get the same problem!!! Really strange.

Thanks in advance
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Bryan839 Avatar
9y, 9m agoPosted 9 years, 9 months ago
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(18) Jump to unreadPost a comment
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#1
Oh and its been like this since the start (actually the second ever boot up of the pc)
#2
Did you buy it without warranty?

Think their might be a 30 day warranty.......Possibly.
#3
Iom-RF
Did you buy it without warranty?

Think their might be a 30 day warranty.......Possibly.


The base warranty is 1 year :?
#4
I have this option:

1 Year Base Warranty - Collect & Return

Am I entitled to a refund?

Thanks
1 Like #5
Bryan839
I have this option:

1 Year Base Warranty - Collect & Return

Am I entitled to a refund?

Thanks


I think the return to manufacture after purchase is 7 days, i think you can just get it fixed now. Mike will know more :thinking:
#6
emasu
I think the return to manufacture after purchase is 7 days, i think you can just get it fixed now. Mike will know more :thinking:


Thanks, just pmed him. Do you think they would give a refund because its been like this since the start.
1 Like #7
Bryan839
I have this option:

1 Year Base Warranty - Collect & Return

Am I entitled to a refund?

Thanks


Not 100% sure, You'd probably be better off ringing Dell and asking.

I think it might be 30 days to return an item, You will be able to get it repaired though.
#8
Iom-RF
Not 100% sure, You'd probably be better off ringing Dell and asking.

I think it might be 30 days to return an item, You will be able to get it repaired though.


Thanks very much for your help. :thumbsup:
#9
I have left you both rep, thanks very much for you help.
#10
Iom-RF
Not 100% sure, You'd probably be better off ringing Dell and asking.

I think it might be 30 days to return an item, You will be able to get it repaired though.


I am on live chat with them on their website now, I think I would rather have a refund rather than trying to sort it out, I havnt had time to tell them about the issue because I have been on holidays and hoped the issue would go away.
#11
Bryan839
I am on live chat with them on their website now, I think I would rather have a refund rather than trying to sort it out, I havnt had time to tell them about the issue because I have been on holidays and hoped the issue would go away.


what was the outcome?
#12
shanecr
what was the outcome?


Well they called me at 3pm, on the phone for an hour, I was getting the 'Keyboard failure' even when the keyboard wasnt plugged in! So she allowed me to have a refund, she told me that walsh western will call me to arrange delivery next week.

I have now ordered a Vostro 200 from the deal posted today. Hopefully I will have more luck with this one. I had:

E6550 Core 2 Duo Processor (2.33GHz, 1333Mhz FSB, 4MB cache)
2GB Dual Channel DDR2 667MHz [2x1024MB] Memory
500GB Serial ATA2 Non Raid (2x250GB) 7200Rpm Dual HDD
ATIX1300 Pro 256Mb (2x DVI or VGA, 1x S-Video)
Value 19'' Wide Flat Panel
Windows Vista Ultimate
Logitech Cordless Desktop EX110

£511

Estimated delivery date: 31/08
#13
Iom-RF
Not 100% sure, You'd probably be better off ringing Dell and asking.

I think it might be 30 days to return an item, You will be able to get it repaired though.

I know Bryan has now got this sorted but for future referance it's covered under SOGA for a year - with an entitlement to a refund within first 6 months on demand should you find a fault & repair or refund at company discretion in latter 6 (plus any manufacturers/ extended warranty purchased).

PS The vostro looks nice but if you can stretch it amend the order for a £668 dimension 9200 quad core with 22" widescreen (and if you can't afford it flog the widescreen to cover differance!).
#14
Sorry just had to lol at that

"Keyboard failure, press F1 to continue" LOL:giggle:
#15
t0mm
Sorry just had to lol at that

"Keyboard failure, press F1 to continue" LOL:giggle:


I laughed at that aswell.
#16
My new dell is supposed to be delivered on or before the 31/08, but isnt that a bank holiday?
#17
Its only an estimate, i'd say it'll be here by next friday.
#18
t0mm
Its only an estimate, i'd say it'll be here by next friday.


I hope so. Thanks :thumbsup:

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